Configure crawl settings for a ServiceNow product documentation external content connector

Choose the products that you want your ServiceNow product documentation external content connector to crawl documentation for.

Before you begin

A connector administrator must have already created the ServiceNow® product documentation external content connector that you want to configure crawl settings for. To learn about this procedure, see Create a ServiceNow product documentation external content connector.

Role required: sn_ext_conn.xcc_admin

About this task

This task is optional. By default, the ServiceNow product documentation external content connector crawls documentation for all ServiceNow products. Only perform this task if you want to exclude the documentation for some products from the connector's crawls.

Content is only retrieved from the source system if it passes all of your configured crawl setting filters. If any crawl setting filter excludes a content item, the external content connector doesn't retrieve it.

Important:

By default, each external content connector can index up to one million (1,000,000) content items from its source system. When a connector exceeds this limit, it continues to crawl the source system, but only sends content item deletions and updates to AI Search for indexing, ignoring new content items. The connector logs an error message for every 10,000 content items it crawls beyond the indexing limit.

When a connector's indexed content item count exceeds 800,000, a warning message appears in the connector's UI to indicate that it's approaching the indexing limit. If the connector reaches the indexing limit, an error message appears in its UI.

External content connectors that support user permissions crawls can handle permissions for up to five hundred thousand (500,000) users and their groups. If a connector retrieves users in excess of this limit, user and group permissions may not be correctly applied to the connector's retrieved content. As a result, the content may not be searchable.

If one of your connectors reaches the content indexing limit, you can update its crawl settings and file inclusion/exclusion filters to reduce the number of content items it retrieves. Alternatively, if you need a connector to index more than 1,000,000 content items, you can create a Customer Service and Support case at https://support.servicenow.com/now to request a limit increase for the connector.

Procedure

1. Navigate to All > External Content Connectors > External Content Admin Home.
2. In the Connectors list, select the record for the ServiceNow product documentation external content connector whose settings you want to modify.
3. In the connector editor's Settings tab, select Crawl settings.
4. To restrict the connector's content crawl scope, select the products that you want to crawl the documentation for.
   By default, all products are selected. You can use the option in the list header to select or deselect all products.
5. Optional: If you want AI Search to automatically generate captions for content in attachments and files retrieved by the connector, select the Multimodal captions option.
   When you select this option, the Platform Multimodal Service automatically generates descriptive captions for images, tables, charts, and other visual elements found in retrieved attachments and files. You can discover these retrieved attachments and files by searching for terms from their generated captions.

   This option is only available when the Platform Multimodal Service plugin is activated on your instance.

   • For details on activating the plugin, see Activate the Platform Multimodal Service plugin.
   • To learn how to select the VLM (visual learning model) provider and model used for the Platform Multimodal Service, see Configure multimodal captioning for AI Search.
6. Select Save.

Result

The ServiceNow product documentation external content connector is updated with your chosen crawl scope.