Explore Localization Framework

Learn more about the Localization Framework app that enables a systematic localization process, so you can provide a seamless user experience in multiple languages.

Localization Framework overview

The Localization Framework streamlines the process of adapting and translating ServiceNow instances to meet the needs of different regions and languages. With this application, users can create and manage translation projects, assign tasks to translators, and track progress. The Localization Framework also supports the creation of language packs, which contain translated content for specific languages. Organizations can ensure that their ServiceNow instances are accessible and user-friendly for users around the world by reducing the time and effort needed for localization.

Figure 1. The localization process

Localization Framework benefits

Benefit	Feature	Users
Define and use custom language artifacts, in addition to installing artifact-specific product plugins.	Artifact configurations	Administrators
Tailor Localization Framework workflows and translation preferences	Localization Framework settings	Administrators
Request translations	Request translations	Administrators, editors,managers, and requestors
Manage translation projects	Create a localization project	Managers
Bundle translation projects together	Add a localization request item to a project	Managers
Perform translation projects	Fulfill a localization task	Fulfillers
Approve and publish localizations and translations	Approve a localization task	Fulfillers
Use artifacts in localization, with support for Virtual Agent and several other ServiceNow products.	Supported artifacts in Localization Framework	Administrators, managers, and users

Note:

Localization Framework does not support Domain Separation.

• Supported artifacts in Localization Framework
  Localization Framework extends its framework capabilities to certain artifacts and translates the content of the artifact items.
• Localization Framework support for Service Catalog items
  Localization Framework enables translation of Service Catalog items when a catalog item is requested for translation into a language and a localization requested item (LRITM) is created.
• Virtual Agent Designer integration with Localization Framework
  The integration of Virtual Agent Designer with Localization Framework enables you to translate Virtual Agent topics using the translation modes supported by Localization Framework with or without a localization task.
• Localization Framework support for Natural Language Understanding models
  Localization Framework integrates with NLU Workbench to translate the Natural Language Understanding models along with their associated intents, utterances, and entities into multiple languages.
• Localization Framework support for Surveys
  Localization Framework enables the translation of surveys items when a translation request for a survey is created and when a localization requested item (LRITM) is created.
• Localization Framework support for Knowledge Base
  Localization Framework enables the translation of Knowledge Base (KB) articles when a KB article is requested for translation into a language and when a localization requested item (LRITM) is created.
• Localization Framework support for email notifications
  Localization Framework enables the translation of emails (notification, template, and layout) when an email artifact is requested for translation into a language and when a localization requested item (LRITM) is created.
• Localization Framework support for HR Service Delivery
  Localization Framework extends its framework capabilities to Document Templates and Document Template Block Contents in HR Service Delivery.
• Localization Framework Roles
  Localization Framework uses different roles to manage different aspects of the application. The roles from Localization Framework are also used in Localization Workspace.
• Workflows in the Localization Framework
  Workflows in the Settings table define the process for a localization task, including steps for approval and methods for translating and publishing.