Complete the offline application purchase transaction

Complete the application purchase transaction from your ServiceNow instance after purchasing the application offline, without navigating to the ServiceNow Store.

Before you begin

Note:

Legacy Application Manager is being deprecated. Starting with Australia patch 1, Legacy Application Manager is no longer available and bookmarks will redirect to the new Application Manager experience.

A known issue affects the use of bookmarks to access the Legacy Application Manager before Australia patch 1. For details about possible issues with accessing the Legacy Application Manager, see the Deprecated Classic App Manager URL usage causes issues on instances running ZP5 / YP10 and above [KB2804238] article in the Now Support knowledge base.

A new Application Manager experience is available. The new experience simplifies the process of managing your licensed applications by consolidating them in one convenient location, displaying all applications, plugins, installed applications, and available updates. For more information, see Application Manager.

Role required: admin

Procedure

1. Navigate to System Application > All Available Applications > All.
2. Search for the required application and click the application record and click Install.
   Note:

   Option to install the application is available after the application is purchased offline. Also, the indicator Click install to complete purchase is displayed in the application tile.
3. Enter your Now Support credentials.
4. Click Sign in.
5. Select the I read and accept terms of use above check box.
   You can download the terms and conditions documents.
6. Click Continue.
   Application is purchased and is ready to be installed.

   Note:

   If the application isn't compatible with the version of your ServiceNow instance, an error message is displayed informing you the same.
7. Click Install.