Translating with Dynamic Translation

Translate user-generated content live on your instance to streamline communication for your agents and end users.

After you activate the Dynamic Translation plugin (com.glide.dynamic_translation), you can do the following tasks using a translation service provider:

• Detect the language of the input text
• Translate user-entered text from a source language to a target language

For information on activating this plugin, see Activate Dynamic Translation.

Default translation service providers for Dynamic Translation

By default, Dynamic Translation supports the following Microsoft and Google service providers for machine translation.

• Connections and credential aliases and the corresponding connection attributes.
  Note:

  You should create a connection for each translation service provider and specify the credential information.
• IntegrationHub subflows and actions for these spokes.
  • Microsoft Azure Translator Service spoke
  • Google Cloud Translator Service spoke
• Translator configurations

Note:

The Google Cloud Translator Service spoke for Dynamic Translation must be installed from ServiceNow Store.

Using Dynamic Translation

When your admin has configured Dynamic Translation, look for the translate icon () next to fields on forms and in workspaces.