Install ServiceNow Otto for AI Search

  • Release version: Australia
  • Updated July 28, 2026
  • 1 minute to read

    • As an administrator, you can install the ServiceNow® Otto for AI Search application (sn_ais_assist) from the AI Admin Hub module.

    Before you begin

    Role required: admin

    About this task

    The ServiceNow Otto for AI Search plugin is automatically installed as a dependency when you install a ServiceNow Otto plugin in ServiceNow Otto Admin. ServiceNow Otto for AI Search is included in Now Assist suites.
    Note:
    When you upgrade to the latest version of ServiceNow Otto for AI Search, the system reindexes content from the Catalog Item Table and Knowledge Table indexed sources. While these reindexing tasks are ongoing, searches may not return answers from these sources. After reindexing completes, answers should appear normally.

    Procedure

    1. In ServiceNow Otto Admin, install one or more ServiceNow Otto plugins.
      To review the instructions for ServiceNow Otto feature plugin installation, see Install plugins for ServiceNow Otto. As part of the procedure, you may need to request a license for the plugin from the ServiceNow Store.
    2. Verify that ServiceNow Otto for AI Search is installed:
      1. Navigate to All > AI Admin Hub > Skills.
      2. In the workflow list, select Platform.
      3. Verify that the Conversational experience feature card displays, and that the Knowledge base articles Genius Results and Actions skills appear in the All Conversational experience skills listing.

    What to do next

    With the plugin installed, search administrators can enable Genius Results in the following contexts.To learn more about configuration settings for the plugin, see Configuring ServiceNow Otto for AI Search.