AI Search

  • Release version: Australia
  • Updated March 25, 2026
  • 1 minute to read

    • Configure and maintain the AI-Search engine to experience a modern search experience.

    External sources

    Connect your external data sources with ServiceNow to enhance self-service capabilities across your organization.

    Warning:
    External Content Connector apps are on different versions and can cause crawl failures. Please update all apps to same version.

    Screenshot showing external sources

    See Webcrawler external content connector predefined web sources for more information.

    ServiceNow sources

    Enable employees to resolve issues themselves by searching internal sources.

    Screenshot showing SN sources

    See Create a Microsoft SharePoint Online external content connector for more information.

    See AI Search for more information.