Now Assist skills, agents, and agentic workflows on by default

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間:27分
  • Starting with the Zurich Patch 4 release, some Now Assist skills, agents, and agentic workflows are turned on by default.

    重要:
    Some Now Assist skills, agents, and agentic workflows are turned on by default. The default behavior works as follows:
    New customers
    When you install a Now Assist product, designated skills, agents, or agentic workflows are turned on automatically.
    Existing customers who are upgrading (starting with Australia Patch 4)
    There is no change to skills, agents, or agentic workflows that are currently enabled and customized.

    An AI asset is turned on if:

    • The Now Assist plugin is installed, but the asset was never turned on.
    • An admin has never adjusted roles for the skill.
    An AI asset is not turned on if:
    • The asset was previously turned on, and then turned off again.
    • An admin has adjusted roles for the asset.
    For more information, see Now Assist skills, agents, and agentic workflows on by default.
    注:
    Some workflow skills support Now Assist functionality. Deactivating these skills may negatively impact some features.
    表 : 1. Now Assist AI assets that are on by default
    Product Type Asset name Effective date Release notes
    Impact Skill Outcome summarization December 11, 2025 Impact release notes
    Now Assist for Accounts Payable Operations (APO) Skill Invoice case summarization December 11, 2025 Now Assist for Source-to-Pay Operations release notes
    Purchase order summarization December 11, 2025 Now Assist for Source-to-Pay Operations release notes
    Now Assist for Collaborative Work Management (CWM) Skill Acceptance criteria generation December 11, 2025 Now Assist for Collaborative Work Management (CWM) release notes
    Doc generation December 11, 2025 Now Assist for Collaborative Work Management (CWM) release notes
    Task generation December 11, 2025 Now Assist for Collaborative Work Management (CWM) release notes
    Now Assist for Configuration Management Database (CMDB) Skill Configuration item (CI) summarization December 11, 2025 Now Assist for Configuration Management Database (CMDB) release notes
    Manage duplicate CIs December 11, 2025 Now Assist for Configuration Management Database (CMDB) release notes
    Service Graph Connector diagnosis December 11, 2025 Now Assist for Configuration Management Database (CMDB) release notes
    Agentic workflow Search CMDB December 11, 2025 Now Assist for Configuration Management Database (CMDB) release notes
    Now Assist in Contract Management Skill Contracts query enhancer December 11, 2025 Now Assist in Contract Management release notes
    Skill Duration to days converter December 11, 2025 Now Assist in Contract Management release notes
    Skill Search contract with contextual input December 11, 2025 Now Assist in Contract Management release notes
    Now Assist for Creator Skill Spoke generation December 11, 2025 Now Assist for Creator release notes
    Now Assist for Enterprise Architecture (EA) Skill ADR DOC actions December 11, 2025 Now Assist for Enterprise Architecture (EA) release notes
    Skill ADR DOC summarization December 11, 2025 Now Assist for Enterprise Architecture (EA) release notes
    Skill Business application insights December 11, 2025 Now Assist for Enterprise Architecture (EA) release notes
    Skill Diagram change analysis December 11, 2025 Now Assist for Enterprise Architecture (EA) release notes
    Skill Refine text December 11, 2025 Now Assist for Enterprise Architecture (EA) release notes
    Now Assist for Operational Sustainability (formerly ESG) Skill Extract data from utility invoices December 11, 2025 Now Assist for Operational Sustainability Management release notes
    Now Assist for Hardware Asset Management (HAM) Agent User resolution mapping agent December 11, 2025 Hardware Asset Management release notes
    Agentic workflow Help repair hardware assets December 11, 2025 Hardware Asset Management release notes
    Now Assist for Health and Safety Skill Incident summarization December 11, 2025 Employee Service Management release notes
    Now Assist for Integrated Risk Management (IRM) Skill Common control objective creation December 11, 2025 Now Assist for Integrated Risk Management (IRM)
    Control objective impact analyzer December 11, 2025 Now Assist for Integrated Risk Management (IRM)
    Issue summarization December 11, 2025 Now Assist for Integrated Risk Management (IRM)
    Recommendation of similar control objectives December 11, 2025 Now Assist for Integrated Risk Management (IRM)
    Regulatory alert summarization December 11, 2025 Now Assist for Integrated Risk Management (IRM)
    Regulatory alert impacted citations December 11, 2025 Now Assist for Integrated Risk Management (IRM)
    Regulatory alert impacted control objectives December 11, 2025 Now Assist for Integrated Risk Management (IRM)
    Regulatory alert impacted controls December 11, 2025 Now Assist for Integrated Risk Management (IRM)
    Regulatory alert impacted policies December 11, 2025 Now Assist for Integrated Risk Management (IRM)
    Risk assessment summarization December 11, 2025 Now Assist for Integrated Risk Management (IRM)
    Risk event summarization December 11, 2025 Now Assist for Integrated Risk Management (IRM)
    Agent Control objective change agent December 11, 2025 Now Assist for Integrated Risk Management (IRM)
    Regulatory change task planning agent December 11, 2025 Now Assist for Integrated Risk Management (IRM)
    Risk suggestion AI agent December 11, 2025 Now Assist for Integrated Risk Management (IRM)
    Agentic workflow Get regulatory analysis December 11, 2025 Now Assist for Integrated Risk Management (IRM)
    Generate regulatory action plans December 11, 2025 Now Assist for Integrated Risk Management (IRM)
    Suggest potential risks December 11, 2025 Now Assist for Integrated Risk Management (IRM)
    Now Assist for IT Operations Management (ITOM) Skill Analyze service health March 12, 2026 Now Assist for IT Operations Management (ITOM) release notes
    Analyze service observability dashboard March 12, 2026 Now Assist for IT Operations Management (ITOM) release notes
    Alert analysis