Platform agentic workflows

You can use the available Now Assist AI agents Platform agentic workflows to achieve business outcomes with self-executing autonomous AI agents.

Use the following agentic workflows that are available with ServiceNow AI Platform.

表 : 1. Available agentic workflows for Platform

Agentic workflow name	Description	Available AI agents
Analyze task trends	Detects recurring patterns, predicts disruptions, and enables proactive resolutions with actionable recommendations.	Issue trend analysis AI Agent
Classify tasks	Triages tasks by updating fields, evaluating sentiment, and summarizing.	Record field value prediction AI agent
Generate my work plan	Provides a personalized work plan based on current work and historical data of previous work.	Prioritize work AI agent
Generate resolution plan	Analyzes tasks, generates resolution summaries, and updates comments or work notes.	Next best action recommendation AI agent Resolution Action AI Agent
Identify ways to improve service	Analyzes feedback, trends, and metrics and provides recommendations to help optimize processes.	Survey Analysis AI agent
Investigate problems	Provides insights from incident or problem details.	Problem investigation AI agent
Process images for tasks	Processes images and converts them to tasks.	Image Processor Agent Document and visual insights AI agent
Propose survey responses	Suggests answers for survey questions.	Survey response suggestion AI agent Survey filling data collection AI agent

重要:

By default, all agentic workflows and AI agent records are read only.

To run the AI agents autonomously, you must either activate the agentic workflow template or duplicate the agentic workflow, and then proceed with the following steps:

• Activate the agentic workflow.
• Activate all agents within the agentic workflow.
• Activate the trigger to invoke the agentic workflow automatically. If you prefer to invoke it manually, activating the trigger isn’t necessary.

Tools mapped to AI agents in agentic workflows

To find the tools mapped to AI agents used in the agentic workflows, you can perform the following steps:

1. Navigate to All > AI Agent Studio > Create and manage
2. In the Agentic workflows tab, select the agentic workflow.
3. In the Describe and connect step of the guided setup, select the AI agent you want to see the tools for.
4. Go to the Add tools and information step.
5. Review the tools mapped to the AI agent.
6. Repeat for all AI agents in the agentic workflow.

There might be AI agents installed with the Now Assist application that are not used in agentic workflows. To learn how to see all agents that are available to you, see Find AI agents.