Create a pattern entity
Create a pattern entity from a word or phrase with repeatable patterns, such as email addresses and phone numbers. These patterns help the system to recognize similar utterances based on the patterns.
始める前に
- Make sure that the NLU Workbench plugin, NLU Workbench - Core plugin, NLU Common Model plugin, and Predictive Intelligence plugin are all installed and activated on your instance.
- Create or use an existing NLU model for Virtual Agent or AI Search.
- Create or use an existing intent.
- Role required: nlu_editor, nlu_admin, or admin. The nlu_editor must be assigned to the model.
このタスクについて
Pattern entities help your model identify, contextualize, and govern similar types of
content. Inputs such as phone numbers and email address follow the same pattern. By
creating a pattern entity, you can train the model to recognize all variations of
those inputs.
注:
Pattern entities use regular expressions (regex). The regex field
value is a Java regular expression. For more information on how to use regex,
see Using regular
expressions in entities.
In this example scenario, you've created an intent that's titled #CheckITTicketStatus. In this example procedure, you're creating a pattern entity for incident record numbers.
手順
-
Select one of the words of an utterance.
In this scenario, you click INC1234567.
-
In the Create a new entity window, configure the fields.
For this example procedure, use these configurations:
- Entity Name: Enter incidentnumber
- Type: Select Pattern
- Model Availability: Select this box if you want this entity to be included in all intents in your model
- Regex: Enter INC\d{7}