Set up AI Search for GAF

Configure AI Search to enable Group Action Framework (GAF) to improve quality and consistency of agentic AI and Now Assist generative AI on the Now Platform.

始める前に

Role required: admin

このタスクについて

GAF is a feature on the Now Platform that clusters and indexes related records and executes actions on them in agentic AI and Now Assist generative AI. See Group Action Framework for more information about GAF's role in intelligent experiences and how it works.

Now Assist in AI Search is the foundation for GAF's optimized prediction feature. It can also be used as a backup search for certain workflows if GAF doesn't return any results.

You must index every table for each workflow or application you'd like to configure GAF for. For example, if you are configuring GAF for Now Assist for IT Service Management (ITSM), you must index the Incident and related tables.

手順

1. Navigate to All > AI Search > AI Search Status.
   If you see “AI Search is ready,” proceed. If not, request AI Search installation, which can take 2–24 hours.
2. Install Now Assist for AI Search by installing a Now Assist application.
   For more information, see Install Now Assist in AI Search.
3. Navigate to the Now Assist Skill Config [sn_nowassist_skill_config] table by entering sn_nowassist_skill_config.list in the filter navigator.
4. Search the Now Assist Skill Config table for action strategy skills by searching Name is *action strategy, and select the action strategy skill for the application you want to configure.

   For example, if you are configuring GAF for Now Assist for ITSM, select the GAF ITSM action strategy record.

   

5. In the related list, select the Now Assist Skill Config Var Set record.
6. Set Semantic Index Name to the appropriate field for your table.
   To find the field for your table, go to the Semantic Index Configuration [ais_semantic_index_configuration] table by entering ais_semantic_index_configuration.list in the filter navigator, filter the Indexed Source for the table you want to index, and use the value in the Name field. For example, the value is body for the Incident table.
7. Navigate to the Semantic Index Configuration [ais_semantic_index_configuration] table by entering ais_semantic_index_configuration.list in the filter navigator, filter the Indexed Source for the table you want to index and the Semantic Index Name you configured in the previous step, and set Active to true to activate the embedding model.

   

8. Navigate to All > AI Search > AI Search Index > Indexed Source, filter the list so that the Name is the name of the table you are configuring, and select the record.
9. Select Index All Tables.

   

タスクの結果

The tables for Now Assist in AI Search for your Now Assist application is indexed based on the appropriate field.

次のタスク

To confirm that indexing has occurred successfully, check the Indexed Source History related list and ensure that both the Keyword Ingestion State and Semantic Ingestion State are both set to Indexed.

Once your tables have been indexed, you can continue to Configure Group Action Framework to set up GAF for each application.