Roles installed with Impact

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Roles installed with Impact

    The Impact platform provides various roles tailored to meet different business needs. Upon logging in, users see a personalized dashboard reflecting their objectives, metrics, and recommendations based on their assigned role. Roles are available for both the Impact Delivery Instance (IDI) and the Impact Store Application.

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    Key Features

    • Impact User: General access allowing conversation creation and updates.
    • Impact Permissions Authorizer: Grants user permissions for certain Impact features requiring consent.
    • Impact Executive: Read access to overall Impact status; responsible for long-term technology strategies and can create and update conversations.
    • Impact Platform Owner: Full access to all features, requests services, and oversees the ServiceNow platform governance.
    • Impact Admin: Manages user accounts and daily administration, including premium access features.
    • Impact App Admin: Configures the Impact application and executes scans as part of Platform Health.
    • Impact Developer: Accesses the Developer Dashboard and executes on-demand scans.
    • Impact Development Team Lead: Accesses the Development Team Lead dashboard.

    Key Outcomes

    By understanding and utilizing these roles, ServiceNow customers can effectively manage their access and responsibilities within the Impact platform. Each role is designed to support specific functions, ensuring that users can achieve their objectives and contribute to the governance and strategy of the ServiceNow ecosystem. This structured role distribution enhances operational efficiency and aligns with business strategies.

    Impact offers many roles to assign to fit your business needs. When you log in to Impact, you’ll see a personalized view of your objectives, metrics, and recommendations tied directly to your role.

    There are different Impact roles for the Impact Delivery Instance and the Impact Store Application.

    Table 1. Impact roles and descriptions for IDI
    Role Description
    Impact User
    • Has general access to Impact.
    • Impact users can create and update conversations.
    Impact Permissions Authorizer Allows users to grant permissions for Impact features that require consent.
    Impact Executive
    • Has read access to view overall Impact status and value reporting.
    • Responsible for defining the long-term technology strategies for their organization.
    • Executive users can create and update conversations.
    • Owns the overall ServiceNow roadmap.
    Impact Platform Owner
    • Has full access to all Impact features.
    • Can request services like Accelerators and advisory sessions
    • Responsible for the overall accountability of the ServiceNow platform.
    • Provides leadership and oversight to the System Administrators.
    • Ensures team alignment to business strategy and the ServiceNow roadmap.
    • Actively involved in the overarching governance of the ServiceNow platform.
    Impact Admin
    • Provides user account management. (This is a key differentiator from the Impact Executive role.)
    • Responsible for the day-to-day administration of the ServiceNow platform.
    • Manages premium access, such as Instance Observer and Developer Support.
    • Has full access to all Impact features.
    Table 2. Impact User Groups and Roles
    Group Role Description
    Impact App Admin Impact App Admin,Scan Engine Admin
    • Configure the Impact application which includes configuring Scan Engine settings, schedule, and definitions, executing ALL scans, and viewing scan results.
      Note:
      This is a Platform Health feature.
    • Set up integration with the Impact IDI
    •  Assign roles to users and groups
    • Create, read, update, and delete access to all tables within Impact applications
    Impact Platform Owner Impact Platform Owner
    • Create, read, update, and delete access to all tables within Impact applications
    • Cannot configure, setup integration or assign roles to users or groups
    • Request services such as accelerators
    • Access the Impact Platform Owner dashboard
    Impact Portfolio Owner Impact Portfolio Owner
    • Create, read, update, and delete access to all tables within Impact applications
    • Cannot configure, setup integration or assign roles to users or groups
    • Request services such as Accelerators
    • Access the Impact Platform Owner dashboard
    Note:
    This group is equivalent to the Impact Platform Owner group. It is being created to provide equivalent functionality to users who are not platform owners but require the same level of access.
    Impact Executive Impact Executive
    • Define the long-term technology strategies for their organization
    • Read access to all the Impact features
    • Write access to some features within Impact.
    • Read access to view Capabilities Maps, Product Adoption Road maps, Objectives and outcomes, Value Journey, Accelerators, and advisory sessions
    • Create and update conversations
    • Access Impact Executive Dashboard
    Impact User Impact User
    • General access to Impact
    • Create and update conversations
    • Read access on all tables other than conversations
    Impact Developer Impact Developer, Scan User
    • Access to the Impact Developer Dashboard
    • Execute on-demand scans (excluding the scheduled scan, which is handled by the Impact App Admin)
      Note:
      This is a Platform Health feature.
    • View Scan Results
    Impact Development Team Lead Impact Development Team Lead Access to the Impact Development Team Lead dashboard