Set up Impact Value Management data collection apps

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Set up Impact Value Management data collection apps

    The Impact Value Management Data Collection apps streamline the process of gathering and analyzing value metrics data using ServiceNow Performance Analytics (PA). These apps are integrated within the ServiceNow Impact package, allowing customers to efficiently collect, track, and assess critical success metrics without needing separate downloads or content packs. This integration enhances data accuracy and provides real-time visibility into key performance trends, supporting data-driven decision-making and improved outcome tracking.

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    Key Features

    • Automated data collection: Automatically collects data to support value management tasks such as setting baselines and targets, reviewing outcome performance, and generating value reports.
    • Improved data accuracy: Utilizes predefined PA data definitions to ensure reliable and high-quality data for value measurement.
    • Seamless integration: Embedded within the Impact package, eliminating the need for manual downloads or installing individual content packs.
    • Enhanced visibility: Provides real-time insights into performance trends to facilitate better decision-making and outcome tracking.
    • Data synchronization: Supports bidirectional syncing of collected data between the ServiceNow Impact store application and the Impact delivery instance (IDI) via Service Bridge technology, ensuring consistent and up-to-date information.

    Getting Started

    Customers can begin using the Data Collection Content Packs tailored for various ServiceNow products, including but not limited to:

    • Application Portfolio Management (APM)
    • App Engine
    • Customer Service Management (CSM)
    • Software Asset Management (SAM)
    • Hardware Asset Management (HAM)
    • IT Service Management (ITSM)
    • IT Operations Management (ITOM)
    • Human Resources (HR)
    • Security Operations (SecOps)
    • Service Portfolio Management (SPM)
    • Integrated Risk Management (IRM)

    These content packs provide configuration options and recommendations to align data collection with your specific objectives and outcomes within the Impact program.

    The Impact Value Management Data Collection apps are designed to simplify and optimize the value metrics data collection process using Performance Analytics (PA). These applications enable you to efficiently gather, track, and analyze critical success metrics, ensuring data-driven decision-making and improved visibility into key performance trends.

    The Impact Value Management data collection apps are available in the ServiceNow Impact store application. These apps are accessible directly on a user’s own instance as part of the Impact package, eliminating the need for separate downloads from the store or individual content packs. By leveraging predefined data definitions within Performance Analytics (PA), customers can automatically collect essential data for value metrics. This streamlined approach enhances the accuracy and efficiency of data collection for value measurement, providing a seamless experience and improving both customer satisfaction and product evaluation in the value management within Impact.

    Impact Value Management data collection apps are delivered by the Impact squad with a detailed overview of the Report configuration options and potential implementation recommendations for collecting the data required for your objectives and outcomes, outcome performance report, and value reports that are part of the Impact program.

    Key benefits

    • Automated data collection: Automatically gathers essential data to support Value management activities, including:
      • Setting value baselines and targets
      • Conducting outcome performance reviews
      • Generating value reports
    • Improved data accuracy: Leverages predefined Performance Analytics (PA) data definitions to ensure high-quality, reliable data.
    • Seamless integration: Removes the need for manual downloads or individual content pack installations as data collection apps are embedded within the Impact package.
    • Enhanced visibility: Provides real-time insights into performance trends, facilitating better decision-making and outcome tracking.
    • Data Sync to Impact Provider: Syncs the data collected via Data Collection jobs bidirectionally between the ServiceNow Impact store application and the Impact delivery instance (IDI), ensuring consistent and up-to-date information.

      Service Bridge Integration is the core technology enabling data synchronization between instances. It securely and efficiently handles data payloads, allowing real-time data synchronization to ensure seamless information flow.

      For more information, see:

    Get started

    Get started with the Data Collection Content Pack for your respective product: