Instance Observer user configurable dashboard

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • You can create your own dashboard according to your preferences for metrics that help you to analyze the health of your system in a snapshot.

    The default base system dashboard, the All instance health dashboard, is the Instance Observer default home page that provides a snapshot of the overall health of your instances with key insights, such as performance, reliability, and availability at a glance with the following widgets:

    • Instance availability: The availability across all instances
    • Alerts: The alerts for that account for the last 24 hours
    • Open cases: All open cases for that account
    • Performance insights: The customizable widget gives the performance insights that are updated every 15 minutes.
    • Known Issues (ePRBs): All known issues with ServiceNow
    • Clusters: Cluster details of all instances in the account
    • KPIs: Important KPIs for all instances of the account

    You can select the auto-refresh frequency for the dashboard.

    Note:
    The All Instance health dashboard isn’t editable, deletable, or cloneable. Create a fresh dashboard to explore configuration options. See Create a dashboard for more information.