Scan Engine Executive dashboard

  • Release version: Zurich
  • Updated October 22, 2025
  • 3 minutes to read
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    Summary of Scan Engine Executive Dashboard

    The Executive dashboard provides a comprehensive view of your platform's technical health through various trend charts and information modules. It enables ServiceNow customers to monitor and manage technical debt, health scores, and findings effectively, ensuring a more streamlined development process.

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    Key Features

    • Outstanding Technical Debt: Displays the total time needed to resolve existing technical debt, showing trends over a maximum of 90 days.
    • Technical Debt Prevented: Indicates the amount of technical debt averted through real-time prevention methods, with trends tracked over the past month.
    • Health Score: Represents the percentage of definitions executed without findings, categorized as Excellent (90-100%), Good (80-89%), Fair (70-79%), or At risk (below 70%).
    • Findings Resolved by Proposed Fix: Tracks the number of findings addressed using the proposed fix feature, available for Impact Total package or Platform Health add-on customers.
    • Findings by Categories: Estimates the development cost to resolve findings in each category.
    • Active Definitions: Lists definitions used to flag violations within the Scan Engine.
    • Findings Resolved by AI: Counts findings resolved with the Code Fix AI Agent, available for ProPlus customers.

    Key Outcomes

    Customers can customize time periods for viewing trends, enabling them to analyze data according to specific needs. The dashboard supports effective decision-making by providing insights into:

    • The overall health of the platform through the health score and outstanding findings.
    • The impact of unresolved findings on instances, guiding prioritization and resource allocation.
    • Comparative analysis of technical debt across different instances to identify areas needing attention.

    Access to the dashboard requires either the impact.admin or impact.executive role, ensuring that only authorized users can view critical data.

    The Executive dashboard includes trend charts and the following overview modules.

    Table 1. Executive dashboard overview
    Information module Description
    Outstanding technical debt
    • The total time required to resolve existing technical debt on your platform, based on the effort of a single developer.  It does not include time for testing, validation, or other stages of the software development life-cycle (SDLC).
    • The graph line shows the trend of technical debt over a certain time period.
    • The time period shown depends on available data, with a maximum of 90 days of information displayed.
    Technical debt prevented
    • Reflects the amount of technical debt prevented from entering the instance because of the Scan Engine’s real-time prevention.
    • The graph line shows the trend of technical debt prevented over the past month.
    Health score

    The health score represents the percentage of definition occurrences used across the platform that did not return any findings. It is calculated as:

    1 - (F / D) * 100

    Where F is the number of findings, and D is the number of definition occurrences.

    "Definition occurrences" refers to the total number of times a definition has been executed by the Scan Engine to generate findings.
    Health score thresholds
    • 90-100% = Excellent
    • 80-89% = Good
    • 70-79% = Fair
    • Below 70% = At risk
    Findings resolved by proposed fix The number of findings resolved using the proposed fix feature.
    Note:
    This feature is only available to ServiceNow customers who have purchased the Impact Total package or the Platform Health add-on.
    Findings by categories
    • The estimated amount of development cost required to resolve all findings within each category.
    • The value shown in the center is the combined total finding of cost, time, or count for all categories
    Active definitions The definitions used to determine violations with the Scan Engine.
    Findings resolved by AI The number of findings resolved using the Code Fix AI Agent feature.
    Note:
    This feature is only available to ProPlus customers.

    Executive dashboard trend charts

    The Executive dashboard includes the following trend charts.

    Table 2. Executive dashboard trend charts
    Chart Description
    Outstanding technical debt
    • The amount of development time required to resolve all findings.
    • You can customize the time period using the date selector.
    Health score The percentage of scanned definitions that returned zero findings. This is calculated as:

    1 - (F / D) * 100

    Where F is the number of findings, and D is the number of definition occurrences.
    Outstanding findings The trend of all findings found during the scheduled instance scan.
    Total impact to instance
    • The total impact to instances, derived from the sum of the scheduled scan findings over the selected time period.
    • Represents the impact of your findings to your instance when a finding is not resolved.
    • You can customize the time period using the date selector.
    Real-time preventions
    • The sum of real-time preventions over the selected time period.
    • A real-time prevention is when the Scan Engine prevents a finding from being saved.
    • You can customize the time period using the date selector.
    Total resolved findings
    • The trends for all resolved findings found from nightly instance scanning over the selected time period.
    • You can customize the time period using the date selector.
    • You can select one of the following display options:
      • All resolved findings
      • Findings by proposed fix applied
      • Findings that were resolved manually
    Note:
    The Scan Engine property Track resolved findings must be active to populate this chart. See Configure Scan Engine properties.
    Instance comparison A side-by-side comparison of the technical debt for all instances in the My SN Instances table. Technical debt is broken down by category to quickly view differences between environments.

    Executive dashboard data sources

    The following tables show the data source for each overview and trend chart in the Executive dashboard.
    Note:
    All components require either the impact.admin or impact.executive role to use.
    Table 3. Executive overview data sources
    Component Data Source
    Outstanding technical debt sn_se_summary_scan_detail
    Technical debt prevented sn_se_onsubmit_prevention
    Health score sn_se_scan_result
    Findings resolved by proposed fix sn_se_resolved_finding_history
    Findings by categories sn_se_summary_scan_detail
    Active definitions sn_se_definition
    Codefix AI agent sn_impact_code_remediation_suggestion_item
    Outstanding findings sn_se_summary_scan_detail
    Definition occurrences sn_se_scan_result
    Table 4. Executive trend chart data sources
    Outstanding technical debt sn_se_summary_scan_detail
    Health score sn_se_scan_result
    Outstanding findings sn_se_scan_result
    Total impact to instance sn_se_scan_result
    Real time preventions sn_se_onsubmit_prevention
    Total resolved findings sn_se_scan_result
    Instance comparison sn_se_my_sn_instances
    Note:
    sn_se_scan_result and sn_se_summary_scan_detail are populated from the latest full scan or delta scan, the values are updated after the scan is completed.