Jumpstart Your Platform Analytics
Summarize
Summary of Jumpstart Your Platform Analytics
The Jumpstart Your Platform Analytics Accelerator offers ServiceNow Impact customers a hands-on demonstration of Platform Analytics capabilities, enabling significant improvements in service delivery quality, efficiency, and cost management. It includes practical exposure to reporting and Performance Analytics configuration through a temporary instance, complemented by best practices for getting started.
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This Accelerator is available with the Impact Guided, Advanced, and Total packages and follows the terms outlined in ServiceNow’s Impact Package and Accelerator descriptions.
Key Features
- Temporary Instance Provisioning: Customers receive a temporary ServiceNow instance pre-installed with Platform Analytics Content Packs focused on IT Service Management (ITSM).
- Customer Coaching Sessions:
- Session #1 (up to 90 minutes): Includes an overview and demonstration of Platform Analytics, architecture review, best practices for leading and lagging indicators, distinctions between reporting and Performance Analytics, and access to the temporary instance for 30 days.
- Session #2 (optional, up to 60 minutes): An opportunity for Q&A tailored to customer needs.
- Applied Demonstration: Provides practical insights into configuring and leveraging Platform Analytics for enhanced reporting and analytics.
Customer Responsibilities and Resources
Successful engagement requires involvement from key customer roles:
- Platform Owner (Required): Oversees platform accountability, aligns teams with business goals, and governs the ServiceNow platform.
- System Administrator(s) (Required): Maintains platform stability, manages application support, and executes configuration tasks.
- Reporting Lead(s) (Required): Acts as liaison with ServiceNow consultants, providing access and driving engagement actions.
- Process/Service Owner(s) (Recommended): Senior leaders accountable for the fit and performance of specific processes or services.
- Developer(s) (Recommended): Supports platform customization through coding.
- Trusted Service Partners (Recommended): Participate in coaching sessions to understand best practices and support ongoing customer needs.
Additional Information
Customers should refer to the applicable Impact Accelerator descriptions for detailed resource requests and access requirements.
Note that some environments—such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted environments, or other restricted settings—may not have full access to this Accelerator.
ServiceNow consultants provide guidance and demonstration but do not implement Platform Analytics recommendations on customer sub-production or production instances.
The Jumpstart Your Platform Analytics Accelerator provides a demonstration of the possibilities and capabilities of Platform Analytics.
Overview
Jumpstart Your Platform Analytics provides Impact customers with an overview of Platform Analytics and the ability to greatly improve service delivery quality, efficiency, and cost. An applied demonstration of reporting and Performance Analytics configuration, capabilities, and analytics via a temporary instance as well as leading practices on getting started is included.
Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at https://www.servicenow.com/legal/servicenow-impact.html.
What you get
- Session Preparation
- Provisioning of a temporary instance
- Installation of Platform Analytics Content Packs – ITSM focus
- Customer Coaching Session #1 (up to 90 min)
- Includes the following:
- Platform Analytics overview and demonstration
- Review Platform Analytics architecture
- Leading and lagging indicator best practices
- Discuss differences between reporting and Performance Analytics
- Thirty days of access to the temporary instance
- Customer Coaching Session #2 (Optional upon Customer request – up to 60 min)
- Opportunity for Q&A related to Platform Analytics
Requested customer resources
| Customer Resource | Responsibilities |
|---|---|
Platform Owner (Required) |
Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. |
| System Administrator(s) (Required) | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. |
| Reporting Lead(s) (Required) | Meets with the ServiceNow Impact Accelerator Consultant, provides access to the required resources, and drives the actions from the engagement. |
| Process/Service Owner(s) (Recommended) | A senior leader within each business unit for each major process or service (e.g., incident, change, employee onboarding) who is accountable for ensuring the process is fit for purpose. |
| Developer(s) (Recommended) | Writes code for the ServiceNow platform. |
| Trusted Service Partners (Recommended) | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. |
Requested information / access
Refer to the applicable Impact Accelerator description available at https://www.servicenow.com/legal/servicenow-impact.htmlExceptions
This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted environments.
ServiceNow resources are not responsible for implementing Platform Analytics recommendations on Customer’s sub-production or production instances.