Scan Engine Team Lead dashboard

  • Release version: Zurich
  • Updated October 22, 2025
  • 3 minutes to read
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    Summary of Scan Engine Team Lead Dashboard

    The Team Lead dashboard provides an overview of technical metrics and findings for the Scan Engine. It features trend charts and various modules that help team leads monitor development efforts, unresolved issues, and overall team health. This dashboard is essential for managing technical debt and ensuring timely resolution of findings.

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    Key Features

    • Total Team Technical Debt: Indicates the total development time needed to address all team findings.
    • Unapproved Exceptions: Displays the count of exceptions pending approval or rejection.
    • Health Score: Represents the percentage of executed definitions without findings, calculated as 1 - (F / D) 100.
    • Active Scan Engine Definitions: Shows the number of definitions currently in use.
    • Technical Debt by Category: Estimates the development time needed to resolve findings per category.
    • Open Findings by Developer: Lists open findings attributed to each developer.
    • Trend Charts: Includes various charts to visualize technical debt, findings by developer, real-time preventions, and more.

    Key Outcomes

    Utilizing the Team Lead dashboard allows ServiceNow customers to:

    • Assess overall team health and technical debt effectively.
    • Prioritize findings based on impact and policy status.
    • Monitor real-time preventions to prevent issues from being saved.
    • Manage exceptions efficiently and track open findings by developer.
    • Customize views and data over selected time periods for better analysis.

    This comprehensive insight enables better decision-making and prioritization for development teams, ensuring smoother operations within the ServiceNow platform.

    The Team Lead dashboard includes trend charts and the following overview modules.

    Table 1. Team Lead dashboard overview
    Information module Description
    Total team technical debt The amount of development time required to resolve all findings for the team.
    Unapproved exceptions The number of exceptions currently waiting to be approved or rejected.
    Health score

    The health score represents the percentage of definition occurrences used across the platform that did not return any findings. It is calculated as:

    1 - (F / D) * 100

    Where F is the number of findings, and D is the number of definition occurrences.

    "Definition occurrences" refers to the total number of times a definition has been executed by the Scan Engine to generate findings.

    Active scan engine definitions The number of definitions currently being used by the Scan Engine.
    Technical debt by category The estimated amount of development time required to resolve all findings within each category for the entire team.
    Open findings by developer
    • All open findings sorted by each developer on the team.
    • The value in the center is the total number of open findings for all selected developers.
    • Select a name to add or remove the developer from the chart.

    Team Lead trend charts

    The Team Lead dashboard includes the following trend charts.

    Table 2. Team Lead dashboard trend charts
    Chart Description
    Technical debt
    • The amount of development time required to resolve all findings for the team.
    • You can customize the time period using the date selector.
    Technical debt by developer
    • A developer's total technical debt, represented as the estimated amount of development time required to resolve all their findings.
    • You can configure the developers displayed in this chart in the Scan Engine properties.
    Policy prioritized findings
    • Findings that have a Priority status within a policy. To view the policy, select the name in the policy column.
    • Select View all findings to view the list in a separate tab.
    Findings by impact to instance
    • Findings listed in order of highest impact to your instance with the lowest time to resolve. Address these findings first to get the highest impact with the lowest effort.
    • Select a finding number to view it in a new browser window.
    Findings by developer
    • The number of findings by developer, classified by category.
    • Select a table entry to view the list of findings for a given developer in a new tab.
    Real time preventions
    • All real-time preventions by the team, for the selected time period. A real-time prevention is when the Scan Engine prevents a finding from being saved.
    • You can customize the time period using the date selector.
    Unapproved exceptions
    • All requested exceptions, by developer, requiring the team lead's approval or rejection.
    • Select the box to the left of an exception to approve or reject it
    • Select a Source record entry to view it for an exception.
    Real time preventions trend
    • All real-time preventions by each team developer, for the selected time period. A real-time prevention is when the Scan Engine prevents a finding from being saved.
    • You can customize the time period using the date selector.
    Update sets
    • All current update sets for the configured instance over the selected time period.
    • You can customize the time period using the date selector.
    • To filter the list, select the filter in the column heading.
    • You can add and configure instances from the My SN Instances related list in the Scan Engine properties.

    Team Lead dashboard data sources

    The following tables show the data source for each overview module and trend chart in the Team Lead dashboard.
    Note:
    All components require either the impact.development.team.lead or impact.app.admin role to use.
    Table 3. Team Lead overview data sources
    Total team technical debt sn_se_summary_scan_detail
    Unapproved exceptions sn_se_exception_reason
    Health score sn_se_scan_result
    Active definitions sn_se_definition
    Tech debt by category sn_se_summary_scan_detail
    Open findings by developer sn_se_summary_scan_detail
    Table 4. Team Lead trend chart data sources
    Technical debt sn_se_summary_scan_detail
    Technical debt by developer sn_se_summary_scan_detail
    Policy prioritized findings sn_se_finding
    Findings by impact to instance sn_se_summary_scan_detail
    Findings by developer
    • sn_se_summary_scan_detail
    • sn_se_finding
    Real time preventions sn_se_onsubmit_prevention
    Unapproved exceptions sn_se_exception_reason
    Update sets sn_se_scan_result
    Real time preventions trend sn_se_summary_scan_detail
    Note:
    The Team Lead dashboard charts only include data for members underneath the defined team lead.