Jumpstart Your Predictive Intelligence

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Jumpstart Your Predictive Intelligence

    The Jumpstart Your Predictive Intelligence (PI) Accelerator provides ServiceNow Impact customers with a comprehensive introduction to the capabilities of Predictive Intelligence and its clustering framework. This Accelerator includes an overview of machine learning (ML) benefits, specific use cases, and a configuration overview to help customers achieve their automation goals. It's available for customers with Impact Guided, Advanced, and Total packages.

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    Key Features

    • Session Preparation: Customers need to provision a temporary instance and activate Predictive Intelligence capabilities.
    • Customer Coaching Session #1 (Up to 90 minutes):
      • Overview of Predictive Intelligence capabilities and frameworks: Classification, Clustering, Similarity, and Regression.
      • Demonstration of the Clustering framework with specific use cases.
      • Configuration demonstration and discussion on training, testing, and monitoring results.
      • Interpretation of results and identification of next steps.
    • Customer Coaching Session #2 (Optional, up to 60 minutes): A Q&A session related to Predictive Intelligence can be requested by customers.

    Key Outcomes

    Customers will gain insights into the functionality of Predictive Intelligence, enabling them to leverage machine learning effectively within their ServiceNow platforms. The Accelerator also outlines the responsibilities of key roles involved, such as Platform Owners, System Administrators, and Developers, ensuring a clear understanding of governance and support for implementation.

    Please note that certain restrictions apply to this Accelerator, including limitations for customers in specific environments or data centers.

    The Jumpstart Your Predictive Intelligence (PI) Accelerator provides a demonstration of the possibilities and capabilities of Predictive Intelligence and the clustering framework.

    Accelerator Overview

    Jumpstart Your Predictive Intelligence provides Impact customers with an overview of Predictive Intelligence machine learning (ML) capabilities, benefits, and outcomes. An overview of the four PI frameworks with an applied demonstration of Clustering is offered. Additionally, specific use cases, a configuration overview, and key resources to enable customers to reach their automation goals are highlighted.

    For related information, see Predictive Intelligence or Configuring advanced settings for your ML solutions for more information on Clustering parameters.

    Note:
    This Accelerator is available for Impact Guided, Advanced, and Total packages.

    Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at https://www.servicenow.com/legal/servicenow-impact.html.

    What You Get

    Session Preparation
    • Provision a temporary instance 
    • Activate and configure Predictive Intelligence capabilities
    ​
    Customer Coaching Session #1 (Up to 90 minutes)
    Includes the following:
    • Predictive Intelligence capabilities, benefits, and outcomes
    • Overview of PI frameworks:
      • Classification
      • Clustering
      • Similarity
      • Regression
    • Demonstration of the Clustering framework with specific use cases
    • Configuration demonstration
    • Discussion on how to train, test, and monitor results
    • Interpretation of results and identification of next steps
    Customer Coaching Session #2 (Optional upon Customer request - up to 60 minutes)
    Opportunity for Q&A related to Predictive Intelligence

    Requested Customer Resources

    Table 1. Customer resource and responsibilities
    Customer Resource Responsibilities Required Recommended
    Platform Owner

    Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.

    		 ✓
    System Administrator(s) Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. ✓
    Developer(s)

    Writes code for the ServiceNow platform.

    		 ✓
    Trusted Service Partners Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. ✓

    Requested Information

    Please refer to the applicable Impact Accelerator Description available at  https://www.servicenow.com/legal/servicenow-impact.html

    Exceptions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted environments, or to managed service providers (except for their internal use).

    ServiceNow is not responsible for implementing Predictive Intelligence recommendations on Customer’s sub-production or production instances.