Jumpstart Your Process Mining
Summarize
Summary of Jumpstart Your Process Mining
The Jumpstart Your Process Mining Accelerator is designed for ServiceNow Impact customers to explore and understand the capabilities of Process Mining. It enables organizations to visualize and analyze their business processes, helping identify inefficiencies, bottlenecks, and automation opportunities. This offering includes demonstrations, coaching sessions, and access to ServiceNow resources and best practices to support customers in effectively starting their Process Mining journey.
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Key Features
- Session Preparation: Customers receive a temporary instance with Process Mining plugins installed and base system projects configured for hands-on experience.
- Customer Coaching Sessions:
- Session #1 (up to 90 minutes): Covers an overview of Process Mining capabilities, demonstrations of workspace and reporting features, a technical deep dive on project tuning, and guidance on best practices. Customers get 30 days of access to the temporary instance.
- Session #2 (optional, up to 60 minutes): Provides an opportunity for Q&A based on customer needs.
- Resources and Responsibilities: Clear roles are defined for customer teams, including Platform Owners, System Administrators, and Reporting Leads as required participants, and Process/Service Owners, Process Leads, Service Managers, and Trusted Service Partners as recommended contributors.
- Access and Eligibility: Available to customers with Impact Guided, Advanced, and Total packages, subject to certain restrictions regarding data center environments and managed service providers.
What Customers Can Expect
- A practical demonstration and understanding of how Process Mining can optimize business processes within the ServiceNow platform.
- Hands-on access to a temporary instance to explore Process Mining features and reports.
- Expert coaching that includes technical insights and best practices to ensure effective implementation and usage.
- Defined customer roles and responsibilities to support ongoing Process Mining success and alignment with business strategy.
- Limitations on availability in specific secure or restricted environments and clarity that ServiceNow does not implement Process Mining recommendations directly on customer production instances.
Jumpstart Your Process Mining Accelerator provides a demonstration of the possibilities and capabilities of Process Mining.
Overview
Jumpstart Your Process Mining provides Impact customers with a comprehensive overview of Process Mining to visualize and analyze their business processes. Through an applied demonstration, we illustrate how organizations can identify inefficiencies, bottlenecks, and areas for potential automation, ensuring timely resolution and optimized performance. This offering equips our customers with essential ServiceNow resources and leading practice guides on how to get started with Process Mining. For more information on Process Mining, see Process Mining.
Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at https://www.servicenow.com/legal/servicenow-impact.html.
What You Get
- Session Preparation
- Provision a temporary instance
- Install Process Mining plugins
- Create and run base system projects
- Customer Coaching Session #1 (Up to 90 minutes)
- Includes the following:
- An overview of Process Mining capabilities
- Demonstration of:
- Process Mining Workspace
- Process Mining Reporting
- Technical deep dive: Tuning projects
- Leading practice guides and resources
- 30 days of access to the temporary instance is provided.
- Customer Coaching Session #2 (Optional upon Customer request - up to 60 minutes)
- Opportunity for Q&A related to Process Mining
Requested Customer Resources
| Customer Resource | Responsibilities |
|---|---|
| Platform Owner (Required) |
Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. |
| System Administrator(s) (Required) | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. |
| Reporting Lead(s) (Required) | Meets with the ServiceNow Impact Accelerator Consultant, provides access to the required resources, and drives the actions from the engagement. |
| Process/Service Owner(s) (Recommended) |
Writes code for the ServiceNow platform. |
| Process Lead(s) (Recommended) | Subject matter expert responsible for managing the applicable process. |
| Service Manager(s) (Recommended) | Subject matter expert responsible for managing the applicable service. |
| Trusted Service Partners (Recommended) | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. |
Requested Information
Please refer to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html
Exceptions
This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted environments, or to managed service providers (except for their internal use).
ServiceNow is not responsible for implementing Process Mining recommendations on customer’s sub-production or production instances.