---
sourceDocument: Zurich Impact
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/impact

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# Jumpstart your Service Operations Workspace

# Jumpstart your Service Operations Workspace {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

This Accelerator illustrates a demonstration of the possibilities and capabilities of Service Operations Workspace.

## Accelerator Overview {#jumpstart-your-service-operations-workspace__section_pn5_kxd_fsb}

Jumpstart Your Service Operations Workspace Accelerator provides Impact customers with an overview of Service Operations Workspace, which aims to provide a unified workspace for day-to-day IT Service Management (ITSM) operations.
An applied demonstration of the possibilities and capabilities via a temporary cloned instance and leading practices on getting started is included.
Note:  
This Accelerator is available for Impact Guided, Advanced, and Total packages. Offered pursuant to the applicable ServiceNow
Impact Package and Accelerator descriptions available at <https://www.servicenow.com/legal/servicenow-impact.html>.

## What you get {#jumpstart-your-service-operations-workspace__section_qn5_kxd_fsb}

Service Operations Workspace Setup
:
    * Provisioning of a temporary instance
    * Activating and configuring Service Operations Workspace
    {#jumpstart-your-service-operations-workspace__ul_g24_rxd_fsb}

Customer Coaching Session #1 (up to 90 min)
:   Thirty days of access to the temporary instances
:   Review of:

    * Workspace strategy overview
    * Demonstration of Service Operations Workspace
      * Manage incidents, problems, and interactions easily with a unified navigation
      * Improve overall employee experience with personalized, configurable views
      * Collaborate across teams to resolve issues faster
      {#jumpstart-your-service-operations-workspace__ul_gbs_3jp_hyb}
    * Key resources and guides
    {#jumpstart-your-service-operations-workspace__ul_elz_5xd_fsb}

Customer Coaching Session #2 (Optional on Customer request -- up to 60 min)
:   Opportunity for a Questions and Answers session related to Service Operations Workspace

## Requested customer resources {#jumpstart-your-service-operations-workspace__section_x4x_2p2_qrb}

{#jumpstart-your-service-operations-workspace__table_wqw_dyd_fsb__entry__2}

| Customer Resource  | Responsibilities  |
|-|-|
| Platform Owner (Required) | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. |
| System Administrator(s) (Required) | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. |
| IT Service Desk Manager (Recommended) | Subject matter expert responsible for managing IT Service Desk. |
| Service Desk Agent(s) (Recommended) | Subject matter expert(s) responsible for day-to-day ITSM operations. |
| Trusted Service Partners (Recommended) | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. |
[Table 1. Customer resource and responsibilities]

{#jumpstart-your-service-operations-workspace__table_wqw_dyd_fsb}

## Requested information/access {#jumpstart-your-service-operations-workspace__section_rn5_kxd_fsb}

Please refer to the applicable Impact Accelerator Description available at <https://www.servicenow.com/legal/servicenow-impact.html>

## Exceptions {#jumpstart-your-service-operations-workspace__section_sn5_kxd_fsb}

This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to
self-hosted customers, or in other restricted environments.

ServiceNow is not responsible for implementing \[Product\] recommendations on Customer's sub-production or production instances.