Navigating Impact
Summarize
Summary of Navigating Impact
Impact is a ServiceNow tool designed to help customers quickly access new and updated features through a personalized home page that delivers relevant content and guidance at the right time. Access to Impact requires appropriate entitlements, and navigation differs slightly depending on whether you use the Impact Store Application or the Impact Delivery Instance.
Show less
The Impact Workspace home page serves as a central hub, organizing key application components into widgets such as Recommended Next Steps, Learn About Impact, Curated for You, Impact Squad, Impact Foundations, Work Items, and Stay Updated.
Key Features
- Recommended Next Steps: Provides personalized, actionable suggestions tailored to your role and permissions, including attending workshops, training, events, or initiating accelerators. Users can accept, open links, hide, or convert recommendations into work items depending on the recommendation type.
- Learn About Impact: Offers onboarding resources such as Impact Overview, demo videos, guided tours, and “What’s New” updates to help your team understand Impact features based on your subscription package.
- Curated for You: Displays customized news, webinars, workshops, and events relevant to your product and organization. Users can filter content by preferences and save favorites for easy access.
- Impact Squad: Shows details about your subscription package and the Impact team members supporting your journey.
- Impact Foundations: Tracks your team’s progress across five key initiative steps to accelerate value delivery and maintain momentum through quarterly engagements.
- Work Items: Allows viewing and managing Strategic Portfolio Management (SPM) and Collaborative Work Management (CWM) work items created within Impact for streamlined task tracking.
- Stay Updated: Provides access to relevant ServiceNow customer case studies and release notes to keep you informed about Impact features and updates.
- Impact Delivery Instance: For users of the Impact Delivery Instance, quick links are available to access additional features such as Activity Center and Benefits & Usage.
Key Outcomes
By leveraging Impact, ServiceNow customers can efficiently discover and act on tailored recommendations, onboard teams with structured guidance, stay informed about the latest features and events, and maintain visibility into work items and progress toward business value. This streamlined experience accelerates time to value and ensures customers have the right resources and support at each stage of their Impact journey.
Use Impact to obtain new and updated features quickly. Leverage the home page for a personalized value guidance to get relevant and immediate access to the right content, at the right time.
Impact Home page
Use the Impact Home page to obtain new and updated features quickly. Leverage the home page for a personalized value guidance to get relevant and immediate access to the right content, at the right time.
- For the Impact Store Application, navigate to from your ServiceNow instance.
- For Impact Delivery Instance, navigate to your Impact URL to open the home page.
- Recommended next steps
- Learn about Impact
- Curated for you
- Your Impact Squad
- Impact Foundations
- Work Items
- Stay updated
- Impact Delivery Instance
Recommended next steps
Recommended next steps provide personalized suggestions tailored to you. These recommendations are steps that you can ideally focus and act on. Recommendations can be anything like attending a workshop, getting started on a training, applying for an event, initiating an accelerator, and other such activities. Only the latest three published recommendations are displayed here in the home page. To view the complete list, select View full list.
- If it’s a recommendation that is related to an accelerator, then you can accept it by selecting Get Started.
- If it’s a recommendation suggested for you to act on it or something that you might be interested in, then select Open Link.
If it’s a recommendation related to Strategic Portfolio Management (SPM), then you can convert the recommendation to a work item by selecting Convert to work item. Based on your specific permissions, this action converts the recommendation to a work item and shows the details of the recommendations.
For more information on recommendations, see Use the recommendations list.
Learn about Impact
Use this section to onboard your team with a step-by-step guidance and help them understand Impact features. The features available are based on your products and package.
- Impact Overview
- This page has information on all the major areas within Impact such as Introduction, Impact Squad, Value Management, Product Adoption, Platform Health, Expertise Access, Key deliverable. The content is based on your subscription package such as Guided, Advanced, or Total.
- Watch demo:
-
Watch a video demonstration of Impact for a walk-through of the various features of Impact in the Impact Overview Demo modal window.
- Guided Tour:
-
Launch the guided tour to onboard your users to experience the ServiceNow Impact application. Select the Learn about Impact > Guided Tour link to familiarize yourself with the Impact navigation menu and other feature links in the home page of the Impact store app.
- What’s new:
-
When the customers land on the homepage for the first time, the What’s new modal displays the core new features. If you wish to view the modal information anytime during the impact session, select the Learn about Impact > What’s new link.
Curated for you
This section features current information, curated news, webinars, workshops, and upcoming events that are specific to your product and organization. The Impact Squad team prepares monthly digests and content relevant to you, and the topics appear here as the highlights.
Use the Preferences settings option to filter content that is relevant to your workflow, business area, or features. Save the preference settings so you can view the content that you are interested in the landing page when you enable the Preferences button.
Similarly, you can save a news item or an upcoming event as your favorite by selecting the add to favorites (
) icon in the topic tile. The next time when you enable Favorites only button you can view all your favorite news bits and events.
Help Center
When you are on an Impact page, to view its contextual help content, select the 
icon in the Navigation pane.
Impact Squad
This section displays your subscription package along the name and role of the Impact team members you interact with, in your Impact journey.
For more information on the team and roles, see Impact Squad.
Impact Foundations
View the progress that your team is making in a linear form. Use the slider arrows to scroll across the five Impact tracker steps. Impact Foundations is a fit-for-purpose set of account-level initiatives to start you on the fast track to value and to maintain momentum via a streamlined quarterly motion.
Provides guidance for initial engagement for both new or seasoned customers and sets a baseline analysis of your current state and clear next steps to speed up your time to value, laying the groundwork for every action you take on the platform.
Work items
View the Strategic Portfolio Management or the Collaborative Work Management (CWM) work items created in impact.
Select View work items to view or edit Strategic Portfolio Management (SPM) or Collaborative Work Management (CWM) work items created in Impact.
For more information, see Work items in the Impact Store Application.
Stay updated
Stay updated with Case Studies that interest you. Selecting the link takes you to a page where ServiceNow customer stories are featured based on industry, products, solution, or region.
The release notes link takes you to Impact features and content that are documented for each release and are available to ServiceNow customers. For more information, see Release Notes and Upgrades.
Impact Delivery Instance
If you are in the Impact Store Application, access Quick links that take you directly to the Impact Delivery Instance, which was formerly known as Impact Digital Experience (IDE) portal.
Select Activity Center and Benefits & Usage to know more about the features listed in this section.