Jumpstart Your CSDM: Crawl
Summarize
Summary of Jumpstart Your CSDM: Crawl
The Jumpstart Your CSDM: Crawl accelerator guides ServiceNow customers through the Crawl phase of the Common Service Data Model (CSDM) maturity journey. It helps customers understand and apply foundational concepts to populate and rationalize Business Applications and Application Services within their CMDB. This phase enhances service awareness, enabling better integration with additional ServiceNow workflows. The accelerator builds on the prior Jumpstart Your CSDM: Foundation phase and is available exclusively for Impact Guided and Guided+ packages.
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Key Features
- Session Preparation: Provisioning of a temporary ServiceNow instance with activated plugins related to CSDM Crawl activities.
- Customer Coaching Sessions:
- Session #1 (up to 90 minutes): Introduction to Business Applications and Application Services, their relationships, and a brief assessment of Crawl data using the CSDM Data Foundations Dashboard.
- Session #2 (optional, up to 60 minutes): Q&A session to address customer questions regarding the Crawl phase.
- Resources Provided: Access to key resources and leading practice guides to support customers in completing the Crawl phase successfully.
Customer Roles and Responsibilities
Successful participation in this accelerator requires involvement from specific customer roles to ensure alignment and governance:
- Platform Owner: Oversees the ServiceNow platform's strategic alignment, governance, and team coordination.
- CMDB / CSDM Administrator: Maintains CMDB/CSDM stability and manages ongoing remediation efforts.
- System Administrator(s): Handles platform maintenance, support cases, and configuration tasks.
- Enterprise Architect: Aligns technology capabilities with business objectives at the portfolio level.
- Business Application Owner: Owns deployed programs or modules that provide specific functionalities.
- Trusted Service Partners: Attend coaching sessions to learn leading practices and potentially support customers post-engagement.
Important Notes
- Completion of the Jumpstart Your CSDM: Foundation accelerator is required before starting this Crawl phase accelerator.
- Temporary instances are provided with 30-day access for practical application and assessment.
- This accelerator may not be available in certain restricted or self-hosted environments.
- ServiceNow does not implement recommendations on customer production or non-production instances.
This accelerator provides an overview of the Crawl phase of the CSDM maturity journey, brief assessment of current Crawl data, and actionable steps to complete the phase.
Accelerator Overview
Jumpstart Your CSDM: Crawl provides impact customers with an overview and applied demonstration of the Common Service Data Model (CSDM) Crawl phase. This accelerator supports the customer’s CSDM maturity journey by breaking down specific action items to enhance understanding of the Crawl phase. As a result, customers can populate and rationalize their Business applications and Application services. This enables a more service-aware CMDB for use throughout additional workflows of ServiceNow.The offering also includes key resources and leading practice guides to help customers get started with the Crawl phase of the CSDM Maturity journey.
Customers must first complete the Jumpstart Your CSDM: Foundation accelerator before taking this one, as this offering builds on the Foundation phase of the CSDM maturity journey.
What you get
- Session Preparation
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- Provision a temporary instance
- Activate and configure related plugins
- Customer Coaching Session #1 (up to 90 min)
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Includes the following:
- Introduction to Business Applications and Application Services with an overview of their relationships and references
- Brief assessment of Crawl data using the CSDM Data Foundations Dashboard
- Temporary instance with 30 days access
- Customer Coaching Session #2 (Optional upon Customer request – up to 60 min)
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Opportunity for Q&A related to the CSDM Crawl phase.
Requested customer resources
| Customer Resource | Responsibilities | ||
|---|---|---|---|
| Platform Owner | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | ✓ | |
| CMDB / CSDM Administrator | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, focuses on on-going and remediation efforts within CMDB/CSDM. | ✓ | |
| System Administrator(s) | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | ✓ | |
| Enterprise Architect | Owner of application and business portfolio segments who manages alignment of organizations technology capabilities with their business goals and objectives. | ✓ | |
| Business Application Owner | The owner of any deployed program, module or group of programs, that is designed to provide specific functionality on a computer infrastructure. | ✓ | |
| Trusted Service Partners | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. | ✓ |
Requested information/access
Please refer to the applicable Impact Accelerator Description available at https://www.servicenow.com/upgrade-schedules.html
Exclusions
This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments or to self-hosted customers.
ServiceNow is not responsible for implementing recommendations on Customer’s non-production or production instances.