Consumption Report

The Consumption Report provides an overview of your Impact tier features and their usage.

The Consumption Report provides an overview of Impact features and their usage so you can identify underutilized benefits or benefits you have not yet used to make the most of your plan.

The Consumption Report filters usage to an adjustable specific period of time, and defaults to a year long range.

Note:

Impact Guided customers will not be able to view the Premium role or Advisory Sessions section.

Impact Delivery Instance Consumption Report

To access the consumption report in Impact Delivery Instance, navigate toImpact > Impact Benefits & Usage > Consumption Report.

Report	Description
Advisory Sessions	Identify the advisory session requests and reviewing details for an advisory including name, owner,state, creation and completion dates.
Accelerators	Identify unused or underused accelerators by reviewing the status details for ongoing, completed, and not yet started accelerators and initiatives associated with your plan. View details for the accelerators including name, owner,state, creation and completion dates.
Other Initiatives	Identify unused or underused accelerators by reviewing the status details for ongoing, completed, and not yet started initiatives associated with your plan. View details for the accelerators including name, owner,state, creation and completion dates.
Additional features	Check the overview of additional features including: Enhanced case response time Company active case breakdown Company learning credit balance Users with premium access

Impact Store Application Consumption Report

To access the consumption report in Impact store application, navigate to All > Impact > Consumption Report, and then select the Consumption Report menu item in the Impact workspace.

Accelerator and initiatives Usage	Identify unused or underused accelerators by reviewing the status details for ongoing, completed, and not yet started accelerators and initiatives associated with your plan. The In progress usage section provides an overview of the number of Architecture, Strategy, and Technical accelerators that are currently in use or remain unused.
Company Active cases breakdown	Track the number of active Now Support cases for your company by priority level ranging from P1 (Severe) to P4 (Low). Links enable you to access details for the cases in the case level groups on the Now Support portal.
Enhanced Case Response Time	Check the overview of the enhanced case response time for Impact P1 and P2 support cases for your account. The View response time link provides access to a case list on the Now Support portal.
Instance Observer Users	View the Instance observer seats that grant users the ability to monitor, analyze and gain insights from ServiceNow instances. View additional details about instance observer users such as username, access status, locked status, and access permissions by selecting the View Users link.
Developer Support Users	See who is available to assist with real-troubleshooting and get timely support for issues with your customizations by viewing detailed information on your developer support user seats. View additional details about developer support users such as username, access status, locked status, and access permissions by selecting the View Users link. Note: Impact developer support users are managed in Impact Delivery Instance. For more information, see Developer Support.

Gen AI based consumption report summarization

View a concise summary of the consumption report in the Impact store application including adoption of recommended applications, active Now Support cases with response times, and usage of developer support and instance observer seats.

Before you begin

Configure the Now Assist consumption report summarization for Impact application to use the generative AI skills. For more information, see Activate Now Assist skills in Now Assist for Impact.

Note:

Access to the AI-based consumption report summarization feature requires a Pro Plus license for any ServiceNow product.

Role required: Impact App Admin, Impact Platform Owner, Impact Portfolio Owner.

About this task

Use the Gen AI based consumption report summary to view the following:

• Details of accelerator usage and its alignment with business objectives.
• Overview of active Now Support cases, with details on response times for P1 and P2 cases and current resolution progress.
• Current usage overview for Developer Support and Instance Observer seats highlighting any over or under allocations.

Procedure

1. Navigate to All > Impact > Consumption Report.
2. Select Summarize.
   Now Assist generates and displays summary information for the outcome, as shown in the following example.

   

3. Optional: Provide feedback for the summary by selecting the thumbs-up or thumbs-down icons.
4. Optional: Copy the summary to use its information outside the app, for example, for including in an email or editing before forwarding, by selecting the Copy to clipboard icon .
5. Optional: If you think that data might have changed after you viewed the summary, refresh the summary information by selecting the redo icon .