IRM Maturity Assessment

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of IRM Maturity Assessment

    The IRM Maturity Assessment is designed for Impact customers to evaluate their Integrated Risk Management processes and functional maturity within ServiceNow. This structured assessment provides targeted recommendations to enhance the value derived from the ServiceNow platform.

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    Key Features

    • Kickoff Session: A 1.5-hour session to set expectations and request necessary data for the assessment.
    • IRM Maturity Assessment Questionnaire: Participants complete a prebuilt questionnaire to identify gaps and opportunities in the IRM product.
    • Results Analysis: The Impact Squad analyzes questionnaire scores and develops tailored recommendations.
    • Assessment Report: Includes a maturity score, top five recommendations for unadopted features, and other initiatives to enhance IRM outcomes.
    • Customer Readout Session: A 1.5-hour session to present findings and discuss actionable recommendations.
    • Follow-up Session: A 1-hour Q&A opportunity to address concerns and provide additional guidance.

    Key Outcomes

    Upon completion, customers receive a comprehensive report detailing their IRM maturity, actionable recommendations, and a suggested implementation plan. This assessment enables organizations to maximize their ServiceNow investment and enhances their IRM capabilities.

    Customer Responsibilities

    • Main Customer Contact: Acts as the primary liaison and ensures participant engagement.
    • Assessment Participants: Complete the questionnaire and communicate any concerns promptly.
    • Process Owner: Responsible for the process being assessed.

    Important Notes

    The questionnaire must be completed at least two weeks prior to the readout session. It is also important to note that this assessment does not include a technical review of IRM, and ServiceNow will not implement the recommendations provided.

    This accelerator assesses your current Integrated Risk Management (IRM) processes and functional maturity within ServiceNow, providing targeted recommendations on next steps to unlock additional value from the platform.

    Accelerator Overview

    Integrated Risk Management Maturity Assessment provides Impact customers with prescriptive recommendations based on a structured assessment conducted by key stakeholders within the customer’s business.

    By offering customers a snapshot of their current process maturity and targeted next-step recommendations, this accelerator helps maximize the value of their ServiceNow investment.

    Note:
    This Accelerator is available for Impact Guided+ (Strategic Value add-on), Advanced and Total Packages.

    What you get

    IRM Maturity Assessment Kickoff Session (up to 1.5 hours)
    • Set expectations on the process and depth of deliverable
    • Communicate expectations for customer participation
    • Request data and any other inputs
    IRM Maturity Assessment Questionnaire
    Your assessment participants are asked to independently fill out a prebuilt IRM Maturity Assessment Questionnaire that asks targeted questions to assess gaps and opportunities with your IRM product.
    Questionnaire Results Analysis (time as needed determined by the Impact Squad)
    The Impact Squad performs the following:
    • Reviews and analyzes the questionnaire scores
    • Compiles tailored recommendations and leading practices
    • Provides guidance that helps you understand how to best maximize your IRM product investment
    IRM Maturity Assessment Report
    The assessment report is a result of the questionnaire and input from ServiceNow IRM leaders and includes the following:
    • Maturity score
    • The top five recommendations of unadopted product features for IRM
    • Additional initiatives or Impact Accelerators to conduct, or specific recommendations to achieve outcomes
    • A complete list of recommendations observed
    Customer Readout Session (up to 1.5 hours)
    • Deliver the IRM Maturity Assessment report
    • Review the IRM Maturity Assessment report:
      • Present the assessment results
      • Discuss targeted recommendations
      • Provide a suggested plan and resources to help you decide which recommendations to implement
    Follow-up Session (up to 1 hour)
    • Opportunity for Q&A related to the IRM Maturity Assessment
    • Provide additional guidance on leading practices, as needed

    Requested customer resources

    Table 1. Customer resource and responsibilities
    Customer Resource  Responsibilities 
    Main Customer Contact, PMO This individual is the primary contact for the duration of the engagement and carries out the following responsibilities:
    • Gathers and shares the list of assessment participants
    • Ensures completion of the assessment by participants
    • Provides sponsorship for outputs based on the recommendations
    		 ✓
    Assessment Participants These are the people within your organization that will be completing the assessment. Their responsibilities are:
    • Complete the assessment by the agreed deadline
    • Raise any questions or concerns as soon as possible
    		 ✓
    Process Owner Owns the process being assessed ✓

    Requested Information/Access

    We request that the IRM Maturity questionnaire is completed by the customer virtually at least two weeks prior to the customer readout session.

    Exclusions

    • This Impact Accelerator does not include a technical review of IRM. ServiceNow is not responsible for implementing the recommendations made based on the IRM Maturity Assessment.

    • ServiceNow is not responsible for implementing the recommendations made based on the IRM Maturity Assessment.