Performance Analytics Admin Console
From a single console, administrators can manage Platform Analytics Solution content, manage Performance Analytics widgets and dashboards, diagnose and resolve errors, view usage analytics, modify configuration settings and access ServiceNow help.
Users with the admin or pa_admin roles can navigate to . If Performance Analytics is not enabled, click Learn More for information about activating it.
Content Library- Guided Setup for the Platform Analytics Solutions. Click Plugin List to show a list of available system plugins for inactive Platform Analytics Solutions.Remarque :You must have the admin role to see the list of plugins.
Click Guided Setup to launch guided setup for Platform Analytics Solutions.
Explore and ManageA single place where you can quickly identify and manage the relationships between your Performance Analytics elements and gauge the impact of change. For example, you can identify all the reports, indicators, and interactive filters in a dashboard group that are affected if you change a field name.
Click Dashboards to explore all of the dashboards in your instance sorted by group. Expand the group to view the individual dashboards.
Click KPIs to open the Analytics Hub, where you see an exploratory view of your indicators.
Use Dependency Assessment to view, analyze, and manage your Performance Analytics components.
Troubleshoot- The Troubleshoot panel enables you to utilize diagnostics delivered by the ServiceNow application to investigate tests that result in an Error warning and failed data collection jobs. Out-of-the-box diagnostics run on a schedule, but can also be executed on demand. The Scheduled Data Collection list filters out jobs that are run only once and jobs that are run only on demand.Remarque :If either of the numbers on the Troubleshoot card are greater than 0, there may be something wrong with your Performance Analytics implementation.
- Click Diagnostic Errors to view the Diagnostic Executions list, a summary of how many diagnostic tests were run, and how many issues were found. Use the State field to track which issues have been resolved. For more information on diagnostic executions, see Analytics Diagnostics.
- Click Failed Jobs to view the Scheduled Data Collection list. A failed job is a scheduled job for which the latest complete run is in the state collected_error. For more information on data collection, see Performance Analytics data collection and cleanup.
Usage- Dashboards with statistics about data collection jobs and report usage.
- Use the Data Collection Overview dashboard to track and manage data collection. Note that data collection jobs are not run by default. dashboard widgets do not show data until you run the associated data collection jobs. For more information, see Performance Analytics data collection and cleanup.
- Use the Reports Usage dashboard to track and manage report usage. For more information, see Report statistics.
Advanced Configuration- Quick links to advanced configuration settings.
Help- The community, product documentation, and the video tutorials on the ServiceNow YouTube channel provide additional insights into Performance Analytics functionality.