Tracked web analytics fields for Usage Insights

Usage Insights collects data from web applications. These tables list the fields that are tracked. Reports and charts are generated from these fields.

For more information about using the data, see Viewing user analytics.

Collected data according to web session

Name	Description	Sample output value
UserID	Usage Insights internal user ID (sequential ID)	1
Hashed user ID	SHA256 hash of the user's ServiceNow® sys_id	f4a9baa650ab13d429abacf9f8c78d14fcf5c
AppSysId	Application sys_id	e5d8a2df53112110a40fddeeff7b1243
SDKversion	SDK version
Channel	Channel of the app (web, mobile, CoreUI)	web
InstanceId	Instance ID
Instance Family Release	Family release of the instance	Zurich
InstancePurpose	Purpose of the instance (prod, sub-prod)	production
Patch release	Release patch number	Zurich p4
Domain ID	User's domain ID
Account Number	Customer's account number
SessionId	Unique session ID
DeviceType	Phone / Tablet / Desktop	Phone
DeviceID	Device ID
Device Resolution	Resolution of the device	112X123
OSType	Device's operating system	iOS
OSVersion	Version of the OS	16.5
Country Code	Country Code	ISR
City-Level Location	City location is translated from the end user's IP address. IPs aren't stored on the database. The IPs are only used to provide a city-level location approximation.	Los Angeles, California
Browser Type	Type of web browser	Chrome
Browser Version	Version of web browser	(Chrome) 30.0
Local time	The local time of the user	1:30
Locale	User locale string	EN-US
Tracking Level	Which consent type the user has	basic tracking

Collected data for each page visit

Name	Description	Sample output value
Description	Additional information about the data collected in a page visit	Home page
PageId	The page's unique identifier	home
StartTime	Relative start time within the session	2023-03-23T23:59:58

Collected data for customer events- optional

Name	Description	Sample output value
You can add these events by calling client-side APIs.
Name	Name of the event	Submit Catalog Request
Time	Event time (in milliseconds) from the beginning of the session)	945

Collected data for event properties

Name	Description	Sample output value
PageId	ID of the current page	home
Property Name & Value	Key value collection of property names and values	{"Version" : "1.0", “Active” : “false”}

Collected data for optional properties

Name	Description	Sample output value
Property Name & Value	Key value collection of property names and values	{“Language” : “English”}