Integrating Process Mining

Use Process Mining throughout the continuous improvement life cycle to consistently and accurately analyze processes.

An administrator can integrate Process Mining with other ServiceNow applications such as Continual Improvement Management, Performance Analytics, ITSM, Customer Service Management, and Financial Services Operations.

Find improvement opportunities and monitor process changes and progress through these stages.

1. Identify: Use Process Mining to proactively assess a current process and find improvement opportunities.
2. Plan and execute: Find root causes of problem areas, and uncover new tasks or missing steps.
3. Measure: Monitor the latest process data.
4. Show the outcomes: Reanalyze the process, and show measurable outcomes.

• Integration with Continual Improvement Management
  Integrating with the ServiceNow® Continual Improvement Management application enables you to create a request once you have identified an improvement opportunity.
• Integration with Benchmarks
  Integrating with ITSM Benchmarks enables you to analyze processes relevant to your KPIs, and create and view associated incidents.
• Integration with indicator data sources (PA)
  Using Process Mining with Platform Analytics indicator data sources enables you to perform data extraction from an indicator and analyze processes associated with KPIs such as Time to resolve.
• Integration with Task Mining
  The integration with Task Mining enables you to generate a Task Mining analysis by creating Task Mining projects from the Process Mining Workspace.