Touchpoint analysis

Touchpoint analysis studies specific record updates within a process to identify areas of high interaction. This enables process optimization by surfacing opportunities for automation, ultimately improving performance and lowering operational costs.

Touchpoint analysis is calculated after considering "Audit" updates from non-excluded users and it focusses on the specified activity definitions.

To enable touchpoint analysis for a project, set it in the process configuration for the table. For more information about setting touchpoint analysis in process configuration, see Configure impact metrics.

To set touchpoint metrics in a project, see Set metrics.

To know more about how to view touchpoints from the process map, see the entry for Touchpoint analysis under the Process map section in Analyst workbench page.