Opportunity details page

The Opportunity details page displays details about the improvement opportunities for a project. Access the page from a Process Mining project.

The Opportunity details page displays all details about improvement opportunities for the project that you’re viewing.

From the Improvement Opportunities icon () on the side panel, you can choose which improvement opportunity you want to view in detail.

After selecting an improvement opportunity, all details for that improvement opportunity are provided.

The metrics per finding are provided at the top.

In the process graph widget, the improvement opportunity pattern in the process is highlighted in red.

Tableau 1. What is highlighted in the process graph widget

Improvement opportunity	Description	Highlight	Example
Ping-pong	Highlights both nodes and arcs in between so it’s clear that the pattern applies to only these nodes and arcs.	Nodes: A, B,and arcs in between	A-B-C-D-E-D-E-F
Rework	Highlights only the designated node.	Nodes A	A-B-C-A-Z-A
Extreme duration	A pattern where transitions take significantly longer than the usual duration between the steps. Therefore, both nodes and the transition are highlighted.	Nodes A, B, and arcs in between	A-B-C-D-E
Extreme repetition	A pattern where a transition repeats significantly more than the usual repetition range between the steps.	Nodes A, B, and arcs in between	A-B-C-D-E-D-E-D-E-G
Extra step	Identifies an extra step in a variant. Therefore, the designated node and incoming outgoing arcs are highlighted.	Node A and incoming arc and outgoing arc	A-B-C-D-E-Z-F
Slow transition	Slow transition applies to the handover from one team to another team.	Nodes A, B, and arcs in between	A-B-C-D-E-F
Repeating pattern	Includes arcs to highlight the pattern clearly.	Nodes B, C, D, and arcs in between	A-B-C-D-B-C-D-E-F-G

When you select Analyze in analyst workbench, Analyst workbench opens in the context of the improvement opportunity.

Select the options in the Investigate list to view the details of the records, run a cluster analysis, or to run a root cause analysis.

Select any transition from the graph, a details window is displayed. Use the options under Investigate section on this window to view the records and run a work notes analysis.

These tasks are run using the scheduled tasks that run in the background. After the task completes, you can view the result.

Choose any of the options on Take action to:

• Set the status of the improvement opportunity.
• Create a note, CIM, and an automation request for the improvement opportunity.
• Edit the improvement opportunity by selecting Edit definition.

Process inefficiency highlights

You can generate the highlights to view the main reasons for inefficiency. To generate highlights, you must have the Now Assist for Creator role and the Process Inefficiency Highlights skill must be activated on the instance. For more details, see Activate Process Inefficiency Highlights skill.

If the Process Inefficiency Highlights skill isn’t activated on the instance, the highlights option isn’t available. However, if the skill is activated, but you don’t have the Process mining for Creator role, then you can only view any highlights that are generated by someone who has the role. You can’t generate any highlights. For more information about how to generate highlights, see Generate highlights for improvement opportunities.

In the Highlights section, the main reasons for inefficiency related to the selected improvement opportunity are displayed. You can also view the trends, breakdowns, and variants for the selected improvement opportunity.

The Trends tab displays a time series graph and a bar chart displaying two metrics for the improvement opportunity. For the improvement opportunity, the same X axis as the project-level metrics is used. This ensures that both metrics are plotted into one widget and the delta between both measures is displayed.

• Timeseries graph maps the average time to completion of the improvement opportunity records. This is available for rule-based and automated improvement opportunities.
• Bar chart shows the number of occurrences of the improvement opportunity record over time. This is available only for automated improvement opportunities.

The breakdowns for the improvement opportunity are displayed in the Breakdowns tab.

• Select the type by which you want to view the breakdowns in the Type field.
• Select the Search icon to search the breakdowns.
• Filter the breakdowns list from the Filter breakdowns icon.
• Edit the columns list using the Show and hide columns icon.

The variants of the improvement opportunity are displayed in the Variants tab.

• The list is sorted by the top variation values based on records by default. You can sort it by any other column too.
• Filter the variation list from the Filter variants icon.
• Edit the columns list using the Show and hide columns icon.

Task Mining

Create a Task Mining project from opportunity details page. For more information on creating Task Mining project, see Create Task Mining project.