Intent and activity analysis

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture

    • The Intent and activity analysis automates the extraction and interpretation of work notes, enabling analysts to understand task patterns, identify rework, and uncover automation opportunities across end-to-end processes.

    Intent and activity analysis works by:

    1. Collecting work notes from all records within a given group.
    2. Cleaning and standardizing the raw data.
    3. Re-clustering the cleaned content to surface coherent task groupings.
    4. Using a large language model (LLM) to generate precise, human-readable descriptions of the intent behind each task cluster.

    This results in a structured summary that reflects what analysts and technicians actually did to resolve incidents — not just how the incidents were labeled when submitted.

    The intent and activity analysis is configured for process tables. This enables you to use it in your projects. To know about how to configure intent and activity analysis, see Configure investigative features.

    You need Now Assist for Creator and the Intent and Activity Analysis skill enabled to use the analysis. For more information, see Working with intent and activity analysis.

    To know more about running an intent and activity analysis, see Run intent and activity analysis.