Add a web search to an AI agent

Add a web search to an AI agent in AI Agent Studio using a third-party search API such as Microsoft Bing or Google.

Before you begin

Note:

If you select Google as your web search tool provider, the web search tool leverages Grounding with Google Search, offered under a Global Standard deployment. Because grounding is not data resident, Google's global infrastructure routes traffic to a global data center for each web search request. This processing may be different than your data processing location chosen for your ServiceNow instance. Please consider your organization's data policies before adding a web search tool with Google as the provider.

Role required: sn_aia.admin

Procedure

1. Navigate to All > AI Agent Studio > Create and manage > AI agents.
2. Open the AI agent that you want to add a web search to and navigate to the Add tools and information section.
3. In the Add tool drop-down list, select Web search.
4. On the form, fill in the fields.

   Table 1. Add a web search

   Fields	Description
   Name	Name that you want to specify for your web search.
   Resource	Resource for the web search.
   Provider	Third-party search API provider. Note: You can configure the default provider for the Web Search API capability on the OneExtend Definition Config table [sys_one_extend_definition_config].
   Inputs	Information for the search API to include in the web search. You can select value overrides or leave them blank for generative AI to fill in the details for you. Country: Country where results come from. Max tokens: Maximum number of tokens to include in the response. Number of results: Total number of results acquired. Search query: Value to search for Sites or domains: Websites where you want to search. Note: If the agent uses multiple tools, you can choose to use another tool's output as an input value override. Select the data picker icon () to review the available options.
   Execution mode	Mode of execution for your selected web search: Supervised: Inputs from your human agent are required during the execution of this tool while the AI agent runs. Autonomous: Doesn't require any input from your live agent during the execution of this tool while the AI agent runs.
   Display output	Permission to display the output of the execution in the Now Assist panel or in Virtual Agent: Yes No If you want the AI agent to work in Off Glide architecture with Premium Chat experience, you must turn-on the Display output toggle. When the toggle is turned-on, you can add widgets that can be used in assistants built with Premium Chat experiences. The widget configuration includes: Widget: Defines the display output to render the content in a better user experience. You can select the widget from the drop-down. Require widget transformation: An additional LLM call is required to transform the raw tool. If you choose to skip this transformation step, the tool output will be directly mapped to the widget. Yes No Display refined widget message: Refines the widget message when configured. Yes No Note: The display output as a toggle is exclusively available for the Premium Chat experience when the Off Glide Conversation Server plugin (com.glide.cs.offglide) is installed. If the plugin is not installed, you will continue to access the standard display output options.
   Advanced settings
   Select an output transformation format	Style for the LLM to present the results as it passes information between tools and to other agents. Out transformation formats: None Concise Paragraph Summary Custom
   Write processing messages for users	Message to display to users during tool execution. In-progress message: Write an in-progress message to be displayed to end-users while the tool is running. Completion message: Write a completion message to be displayed to end-users once the tool finishes running.

5. Select Add.
   A web search is added in the Web search list on the Add tools and information page.