Generate KB article with Now Assist context menu

  • Release version: Australia
  • Updated December 5, 2025
  • 1 minute to read

    • Use the Now Assist context menu to generate Knowledge Base articles in Knowledge Management.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to All > Knowledge > Knowledge Center.
    2. Select the list menu icon, to view all the KB articles.
    3. Select a KB article from the list.
      The KB article details page is displayed with an open prompt inline option for KB generation.

      KB inline variant

    4. Enter the instructions for generating content, such as Generate an article for password reset.
    5. Select the Source type and Language.
    6. Press enter to start the KB article generation.
      The KB article preview is displayed.

      KB article preview and disclaimer

      Review the generated article. You can edit the content, check grammar, and make the article easy to read. Select Regenerate to recreate the article based on your prompt.

    7. Select the text to further refine the content with Now Assist Context Menu pop-over variant.

      Now Assist Context Menu pop-over variant dialog.

    8. Type or select a menu option and press enter.
      Using the Now Assist Context Menu open prompt inline and pop-over variant you can quickly produce high-quality, accurate, and lucid knowledge articles, saving time and improving support in Knowledge Management.