Skills performance
Summarize
Summary of Skills performance
The Skills performance dashboard in Now Assist enables ServiceNow customers to monitor and analyze the usage and performance of active Now Assist skills. By applying filters such as date range, product, and specific skills, customers can gain comprehensive insights into how their skills are being utilized across different products and time periods.
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Key Features
- Filters: Date range, product, and skill filters apply to all visualizations, allowing targeted analysis.
- Skills usage trend: Interactive trend charts display how often selected skills are used over time, highlighting in-demand or underutilized skills.
- Number of actions: Shows the total count of skill executions within the selected parameters, including trend comparisons to previous periods.
- Total daily active users: Displays cumulative daily users engaging with Now Assist products and skills, useful for identifying user adoption patterns.
- Total daily active users by skill: Breaks down daily active user counts per skill with hover details for precise user activity insights.
- Skill details pages: Separate dashboards exist for detailed usage and performance indicators of individual skills and custom skills.
Key Outcomes
Using the Skills performance dashboard, ServiceNow customers can:
- Track and compare skill usage trends to identify popular and underperforming skills.
- Measure the scale of skill adoption through action counts and daily active user metrics.
- Understand user engagement patterns by product and skill to inform improvements or training.
- Access detailed skill-level insights to optimize performance and effectiveness of Now Assist capabilities.
Use the Skills performance dashboard page to view usage and performance indicators of one or more Now Assist skills that are active.
The Skills performance dashboard page contains indicators that help you analyze the usage and performance of active skills. Use the Date range, Product, and Skills filters to break down by date range, Now Assist product, and skill, respectively. The filter selection applies to all visualizations on the page. See Now Assist Analytics dashboard indicator details for information on the data and calculations behind each indicator.
- Skills usage trend visualization for a selected period can reveal skills that have been used more frequently or less frequently.
- The Number of actions visualization for a selected period can reveal the scale of Now Assist skill executions. The trend line comparison shows the increasing or decreasing trend from the previous period.
- The Total daily active users indicator shows a breakdown of daily active users by product and skill.
Select the View skill details button to view the usage and performance indicators of skills mapped to a dashboard.
Skills performance indicators
- Skills engagement trend
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This area of the dashboard shows the skill usage in a trend chart for the selected filters. The visualization is interactive. Hover over the trend lines to see the number of times that each skill was used. Selecting one or more skills in the legend removes the trend line for those skills. You can compare and contrast skill usage levels in a date range to understand in-demand skills, and skills that are low on usage and need further analysis.
Figure 2. Skills usage trend indicator - Number of actions
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This area of the dashboard shows the number of Now Assist actions for the selected date range, product, and skill. A single use of a skill represents an action. The headline number is an indicator of the scale of skill usage across products. The trend line comparison shows the increase or decrease in the number of actions from the previous period.
Figure 3. Number of actions indicator - Total daily active users
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This area of the dashboard shows the cumulative number of daily active users who have used Now Assist products with one or more active skills. Select a filter combination to see skill usage patterns. For example, you can visualize the number of users who have used the Chat Summarization skill across all products in the last month.
Figure 4. Total daily active users indicator - Total daily active users by skills
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This area of the dashboard shows the number of daily active users who have used Now Assist skills in the selected date range. When you hover over a date in the visualization, a pop-over shows all active skills with the count of users against each skill. Select a filter combination to visualize patterns in user activity.
Figure 5. Total daily active users by skills indicator