System requirements and limitations in AI Desktop Actions

  • Release version: Australia
  • Updated November 18, 2025
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    Summary of System requirements and limitations in AI Desktop Actions

    This document outlines the essential hardware and software requirements, as well as key limitations, for using the AI Desktop Actions application specifically for defined desktop actions created in the AI Desktop Actions Windows application. Understanding these requirements and constraints ensures smooth automation creation and execution within your ServiceNow environment.

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    System Requirements

    Hardware:

    • CPU: Minimum Intel Core i5, recommended Intel Core i7.
    • RAM: Minimum 4 GB, recommended 8 GB.
    • Disk Space: Minimum 20 GB free after OS and software installation, recommended 50 GB free.

    Software:

    • Windows 11 operating system.
    • .NET 9.0 runtime and .NET 9 Desktop Runtime version 9.0.10 installed.
    • No extended monitors connected during use.
    • Users interacting with the Execution workspace must be added to the Remote Desktop Users group with proper Remote Desktop permissions on the target machines, ideally through Active Directory and Group Policy for persistence.
    • The theme (visual appearance) must be consistent between recording and execution systems.
    • Firewall settings must permit bidirectional traffic between the AI Desktop Actions application and your ServiceNow instance on HTTP port 80 and HTTPS port 443, or any custom ports used in your environment.
    • Users need full permissions to create and use system I/O communication pipes.
    • If applicable, the snada:// custom URI protocol must be registered to launch the AI Desktop Actions application from a browser.
    • For desktop actions created before AI Desktop Actions version 1.0.1, screen resolution and scaling must match between recording and execution machines.

    Limitations

    • Parallel Execution: Avoid running AI Desktop Actions Execution workspace simultaneously with RPA Attended Desktop mode to prevent conflicts.
    • Human Input: Automations requiring manual input (e.g., OTP, CAPTCHA) must include instructions for the AI Agent to pause and wait during execution; otherwise, the process will stall.
    • Single Automation Execution: Only one automation can run at a time within the Execution workspace.
    • Screen Element Detection: Accuracy in automatically identifying screen elements relies on the target application’s UI characteristics. Well-designed, accessible applications yield better detection; complex or dynamic UIs may require manual configuration.
    • Table Data Extraction: The "Get Table" step only works if the data is already formatted as a table; it cannot convert plain text into table data.
    • Browser Usage: Chrome or Edge browsers cannot run in parallel on the main and desktop sessions. Close the browser session in the main session before executing automations using these browsers in the Execution workspace.
    • Sensitive Information: Sensitive data is not masked during recording; users must ensure no confidential information is captured.

    Be aware of system requirements and a few limitations when you’re using the AI Desktop Actions application for defined desktop actions.

    Note:
    These system requirements and limitations apply to only defined desktop actions that are created in the AI Desktop Actions Windows application.

    Hardware requirements

    Table 1. Hardware requirements for AI Desktop Actions
    Resource Minimum Recommended
    CPU Intel Processor (Core i5) Intel Processor (Core i7)
    RAM 4-GB RAM 8-GB RAM
    Disk space Minimum 20-GB free disk space after installing the OS, patches, and base software Minimum 50-GB free disk space after installing the OS, patches, and base software

    Software requirements

    • Windows 11 operating system is used.
    • A .NET 9.0 runtime v9.0.10 and .NET 9 Desktop Runtime v9.0.10 is installed.
    • No extended monitors are connected.
    • Add the end users who interact with the Execution workspace of AI Desktop Actions to the Remote Desktop Users group on the target machine and provide Remote Desktop access permissions for seamless automation execution.

      If your organization uses Group Policy, add the end users to a Microsoft Active Directory group that is permitted to use Remote Desktop through Group Policy on each target machine where desktop actions run.

      • Local changes to the Remote Desktop Users group are temporary unless they align with Microsoft Active Directory entitlements.
      • If the user is not entitled, Group Policy refresh automatically removes them from the group.
    • Theme must match between the systems used for recording and execution.
    • Confirm that your firewall allows bidirectional traffic between the AI Desktop Actions application and your ServiceNow instance on the port 80 for HTTP and port 443 for HTTPs.

      If your organization uses non-standard ports for HTTP or HTTPS, confirm the correct ports with your IT administrator before proceeding.

      You must have full permissions to create and use system I/O communication pipes.

    • If applicable, confirm that the snada:// custom URI protocol is registered to launch the AI Desktop Actions application in the browser.
    Note:
    Screen resolution and scaling must be the same between the systems used for recording and execution of desktop actions that are created before AI Desktop Actions v1.0.1.

    Limitations

    Table 2. Limitations with AI Desktop Actions
    Limit Description
    RPA Attended robot and AI Desktop Actions parallel execution

    To avoid conflicts, do not run the AI Desktop Actions Execution workspace and RPA Attended Desktop mode at the same time.
    Pause for human input If your automation requires manual inputs, such as entering an OTP or CAPTCHA, you must provide instructions to the AI Agent to wait for user input during execution. Otherwise, the automation can't proceed.
    Single execution The system supports one automation execution at a time within the Execution workspace.
    Screen elements During recording, auto-assignment accuracy of screen elements depends heavily on the target application’s technology and interface characteristics. Applications with strong accessibility support, such as well-defined UI elements and controls, stable rendering performance, and simple, consistent layouts enable anchors to be detected more reliably. In contrast, UI complexity, such as dynamic elements, frequent layout shifts, animations, or poor accessibility metadata can reduce accuracy and may require manual anchor configuration or additional tuning.
    Getting table information The Get Table step doesn’t convert ordinary text to table data. For the step to capture table data successfully, the data must already be in the table form.
    Browsers parallel execution The Chrome or Edge browser must not be used in parallel in the main session and the desktop session on your system. You must close the session in the main session to execute automations that use the Chrome or Edge browser in the Execution workspace.
    Sensitive information The sensitive information isn’t masked during recording. Confirm that you don’t record any sensitive information.