Configuring Now Assist Analytics

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Configure the Now Assist Analytics dashboard to view the usage, value, and performance indicators of Now Assist.

    Configuration overview

    Now Assist Analytics requires at least one Now Assist application, for example, Now Assist for Customer Service Management (CSM), to be installed and configured on your instance. See Installing Now Assist Analytics for more information.

    The following is an optional configuration task used to map a Now Assist skill to a dashboard.

    Map a skill to a dashboard to view skill usage and performance indicators.

    Domain Separation

    Now Assist Analytics supports domain separation only for indicators using the following data collection jobs.
    • [GenAI Analytics] Daily Data Collection
    • [GenAI Analytics] Historical Data Collection
    • [Now Assist Analytics] Daily Data Collection
    • [Now Assist Analytics] Historical Data Collection
    See Approaches to Performance Analytics with domain separation for more information on applying domain separation configuration.
    Note:
    Be sure to check the Run as field in the data collection job records has a valid user.