Configure Now Assist data overflow processing

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Configure where Now Assist data is processed during periods of high traffic.

    Before you begin

    Role required: sn_generative_ai.data_steward

    About this task

    By default, Now Assist data is handled in ServiceNow datacenters. During periods of high network traffic, data can be "burst" to Microsoft Azure datacenters to help keep consistent load times and avoid capacity overflow errors. Users with the data steward role can opt out of or into this behavior from the Now Assist Admin console.

    Procedure

    1. Navigate to All > Now Assist Admin > Settings.
    2. In the navigation pane, go to Data sharing and processing > Now overflow processing.
    3. Select either Opt out or Opt in.
      Instances are opted in by default. You can change this setting at any time.