Create a parameter value record

Create a Desktop action parameter value record to store the value that an AI agent retrieves during desktop action execution.

Before you begin

Perform this task in the ServiceNow instance.

At least one Desktop action parameter record must exist.

Role required: sn_aia.admin or now_assist_panel_user

Note:

For shared parameters, only users with the sn_aia.admin role can create Desktop action parameter value records.

Procedure

1. Navigate to All > AI Desktop Actions > Desktop Action Parameters.
2. Select the Parameter record for which you want to store a value.
3. In the Desktop action parameter values related list, select New.
4. Fill in the following fields.

   Table 1. Desktop action parameter value fields

   Field	Description
   Name	Read-only. Inherited from the parent Desktop action parameter record.
   User	The user this value record belongs to. Defaults to the user creating the record. Users with the sn_aia.admin role can change this field to assign the value record to a different user.
   Value	Enter the value the agent retrieves at execution time, such as a username, password, or other credential. Note: The Value field displays as plain text or encrypted text depending on the Mark As Sensitive setting on the parent parameter record.

5. Select Submit.

Result

The Desktop action parameter value record is created and appears in the Desktop action parameter values related list on the Parameter record.