Increase payload limit through system properties in AI Desktop Actions

By default, maximum 10 MB of file size is allowed in a scripted REST API request payload. Increase the payload limit to 15 MB by creating system properties in the global scope.

Before you begin

You must do this procedure in the ServiceNow instance.

Role required: system admin

About this task

If you already have these properties configured for your instance, you can update the value to 15 MB to increase the limit.

Procedure

1. Navigate to All.
2. In the filter navigator, enter sys_properties.list.
3. In the System Properties table, select New to add the glide.rest.max_content_length property.
   1. On the form, fill in the fields.

      Field	Description	Value
      Name	Name of this system property	glide.rest.max_content_length
      Description	Explanation for this property	For example: Revised payload for a scripted REST request body.
      Type	Data type of this system property	integer
      Value	The maximum size, in megabytes, for a scripted REST request body. The default value is 10 MB.	15

   2. Select Submit.
4. In the System Properties table, select New to add the glide.rest.scripted.max_inbound_content_length_mb property.
   1. On the form, fill in the fields.

      Field	Description	Value
      Name	Name of this system property	glide.rest.scripted.max_inbound_content_length_mb
      Description	Explanation for this property	For example: Revised payload for a scripted REST request body.
      Type	Data type of this system property	integer
      Value	The maximum size, in megabytes, for a scripted REST request body. The default value is 10 MB. Note: Even if glide.rest.scripted.max_inbound_content_length_mb is set, the request body is limited to the value of glide.rest.max_content_length.	15

   2. Select Submit.