Install Now Assist AI agents

Install Now Assist AI agents on your ServiceNow instance to enable the agentic AI experience.

Before you begin

To get started with AI agents, you must have:

• License requirements: A ServiceNow Pro Plus or Enterprise Plus license.
  Note:

  A Now Assist License is required. Now Assist AI Agents is available to all users who have Now Assist.
• Instance requirements: An instance on Australia Patch 1 or later.
• Application requirements: The following store applications and all the dependency applications must be installed and updated:
  • Now Assist for IT or HRSD (or other workflows).
    Note:

    AI agents aren’t standalone applications that you can install directly. To enable AI agents on your instance, you must install and activate other Now Assist applications that include AI agents, such as Now Assist for IT Service Management (ITSM) or Now Assist for Customer Service Management (CSM).
  • Now Assist AI Agents store application
• AI Search enabled on your instance.
• The Now Assist panel must be turned on.
  Note:

  You can access AI agents in the Now Assist panel. To enable the Now Assist panel, see Turn on the Now Assist panel.

Role required: sn_aia.admin

Procedure

1. Navigate to All > System Definition > Plugins.
2. Search for and select a Now Assist application, such as Now Assist for IT Service Management (ITSM) or Now Assist for Platform.
3. Select Install.

Result

AI agents associated with the Now Assist application are installed on your instance.

What to do next

Assign the admin role

Add the role sn_aia.admin to the user who will administer the AI Agent Studio, and then navigate to All > AI Agent Studio > Overview.

Access the AI Agent Studio

Navigate to All > AI Agent Studio > Overview in the AI Agent Studio application navigator where you can create and manage AI agents and agentic workflows.