Model Context Protocol Server Console tools

  • Release version: Australia
  • Updated August 8, 2025
  • 1 minute to read

    • Use the following tools that are available with Model Context Protocol Server Console by default.

    Table 1. Tool definitions installed with Model Context Protocol Server Console
    Name Category Description
    case_summarization AI Skill Get a summary of details in a case record. For more information, see .
    email_recommendation AI Skill Get a recommended response to an email. For more information, see .
    incident_summarization AI Skill Get a summary of details in an incident record. For more information, see .
    lookup_case_records Scripted REST API This API enables looks up case records for the case_summarization tool.
    lookup_incident_records Scripted REST API This API looks up incident records for the incident_summarization tool.
    lookup_kb_records Scripted REST API