Add a catalog item to an AI agent

Add a Service Catalog to an AI agent in AI Agent Studio so that your users can access conversational catalog items.

始める前に

Role required: sn_aia.admin

手順

1. Navigate to All > AI Agent Studio > Create and manage > AI agents.
2. Open the AI agent that you want to add a catalog item to and navigate to the Add tools and information section.
3. In the Add tool drop-down list, select Catalog item.
4. On the form, fill in the fields.

   表 : 1. Add a catalog item form

   Fields	Description
   Name	Name that you want to specify for your catalog item.
   Description	Description of the catalog item and what it’s going to do to assist your AI agent. 注: This description is sent to the large language model (LLM).
   Select catalog item	Catalog item that you want to add. If there is a tool used by an AI agent for the same catalog item, the rest of the form will populate the fields based on the other tool. You can make any changes specific to the current AI agent to suit your needs, and it will not affect the tool of the existing AI agent.
   Execution mode	Mode of execution for your selected catalog item: Supervised: Inputs from your human agent are required during the execution of this catalog item while the AI agent runs. Autonomous: Doesn't require any input from your live agent during the execution of this catalog item while the AI agent runs.
   Display output	Permission to display the output of the execution in the Now Assist panel or in Virtual Agent: Yes No
   Processing message	Message to display to users when the tool is running.
   Output transformation strategy	Style for the LLM to present the results as it passes information between tools and to other agents. None Concise Paragraph Verbose Custom

5. Select Add.
   A catalog item is added in the Catalog items list on the Add tools and information page.