Add value template form

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間:3分
  • Add value template form fields and descriptions.

    表 : 1. Add value template form
    Field Description
    Calculation builder
    Persona The user role for whom the value is being calculated, for example, Agent, Requester.
    Usage The usage indicator that you want to associate the value template with.
    Time value type The type of time-based metric used in the calculation, for example, Constant or Indicator. Choose a value that aligns with your performance goals.
    Time constant A fixed time value (in hours, minutes, or days) used as a baseline or threshold in the calculation. Useful for comparisons or normalization.
    Time indicator The time indicator that you want to associate the value template with.
    Acceptance rate type The type of acceptance metric to include, such as Indicator or Constant.
    Acceptance rate constant A fixed percentage or ratio used to represent an expected or target acceptance rate in the value calculation.
    Attributes
    Template name A unique and descriptive name for the value template. This name appears in the list of templates and should clearly indicate its purpose.
    Value template category The categorization of the template based on its use case, for example, Productivity, Efficiency, Accuracy. Helps in organizing and filtering templates.
    Department The business unit or department associated with the value template. This helps in aligning the template with organizational goals.
    Description A brief explanation of what the value template does, including its purpose and how it contributes to measuring value.
    Calculation output
    Instance The instance where the value template is applied. This field is useful for managing value templates across instances.
    注:
    You can validate a formula in a non-production instance before publishing it to a production instance.