Article optimization

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：1分

    • The article optimization skill in ServiceNow AI Platform provides recommendations for improving the quality and health of knowledge articles, providing actionable feedback to authors and managers. The recommendations for knowledge articles become available after you activate the Article Optimization skills in Now Assist Admin.

    Article optimization is a Platform skill that is enabled by the admin from the Knowledge feature card. The skill allows agents and authors to review and use article optimization recommendations to improve the quality and health of their knowledge articles.

    For more information, see Review and optimize articles using Article Optimization.