Task Intelligence Analytics and Monitoring

Use the Task Intelligence Admin Console to monitor, analyze, and assess the performance of your machine learning model.

Task Intelligence for ITSM Analytics and Monitoring

View the impacts of your Task Intelligence models. Monitor model performance overtime, track business value, and view what predictions your agents did and didn't use.

View Analytics for Task Intelligence for CSM

View Task Intelligence for Customer Service analytics and see how your machine learning models are working.

View Task Intelligence prediction history

View details about historical predictions in the Predictor Results for CSM models.