// Set our page configuration
glideTimeline.setReadOnly(false);
glideTimeline.showLeftPane(true);
glideTimeline.showLeftPaneAsTree(true);
glideTimeline.showTimelineText(true);
glideTimeline.showDependencyLines(false);
glideTimeline.groupByParent(true);
glideTimeline.setDefaultPointIconClass('milestone');
// We will define what items to display and provide a custom event handler for moving new items to the closed state
glideTimeline.registerEvent('getItems', 'IncidentTimelineScriptInclude');
glideTimeline.registerEvent('elementMoveY', 'IncidentTimelineScriptInclude');
// Class Imports
var IncidentTimelineScriptInclude = Class.create();
IncidentTimelineScriptInclude.prototype = Object.extendsObject(AbstractTimelineSchedulePage, {
/////////////////////// // GET_ITEMS ///////////////////////////////////////
getItems:function() {
// Specify the page title
this.setPageTitle('My Custom Incident Summary Timeline');
var groupNew = new GlideTimelineItem('new');
groupNew.setLeftLabelText('New Incidents');
groupNew.setImage('../images/icons/all.gifx');
groupNew.setTextBold(true);
this.add(groupNew);
var groupClosed = new GlideTimelineItem('closed');
groupClosed.setLeftLabelText('Closed Incidents');
groupClosed.setImage('../images/icons/all.gifx');
groupClosed.setTextBold(true);
groupClosed.setIsDroppable(true);
// This allows us to drag an open incident onto the closed group row.
this.add(groupClosed);
// Get all the incidents and let's add only the new/closed ones appropriately
var now_GR = new GlideRecord('incident');
gr.query();
while(gr.next()) {
// Only loop through new/closed incidents
if(gr.incident_state != '1' && gr.incident_state != '7') continue;
// Ok, we have a new/closed incident. Create the item and the span first.
var item = new GlideTimelineItem(gr.getTableName(), gr.sys_id);
var span = item.createTimelineSpan(gr.getTableName(), gr.sys_id);
// Specific properties for a new incident
if(gr.incident_state == '1') { // New
item.setParent(groupNew.getSysId());
item.setImage('../images/icons/open.gifx');
span.setTimeSpan(gr.getElement('opened_at').getGlideObject().getNumericValue(),
gr.getElement('opened_at').getGlideObject().getNumericValue());
// We'll show different colors based upon the priorities only for new incidents
switch(gr.getElement('priority').toString()) {
case '1': span.setPointIconClass('red_circle'); break;
case '2': span.setPointIconClass('red_square'); break;
case '3': span.setPointIconClass('blue_circle'); break;
case '4': span.setPointIconClass('blue_square'); break;
case '5': span.setPointIconClass('sepia_circle'); break;
default: // Otherwise, the default point icon class will be used (Milestone)
}
}
// Specific properties for a closed incident
else if(gr.incident_state == '7') {
item.setParent(groupClosed.getSysId());
item.setImage('../images/icons/closed.gifx');
span.setTimeSpan(gr.getElement('opened_at').getGlideObject().getNumericValue(),
gr.getElement('closed_at').getGlideObject().getNumericValue()); }
// Common item properties
item.setLeftLabelText(gr.short_description);
// Common span properties
span.setSpanText(gr.short_description);
span.setTooltip('<strong>' + GlideStringUtil.escapeHTML(gr.short_description) + '</strong><br>' + gr.number);
span.setAllowXMove(false);
span.setAllowYMove(gr.canWrite() ? true:false);
span.setAllowYMovePredecessor(false);
span.setAllowXDragLeft(false);
span.setAllowXDragRight(false);
// Now we add the actual item
this.add(item);
} } ,
//////////////////////// // ELEMENT_MOVE_Y /////////////////////////////////////////////////////////////
/**
* This is one of the AbstractTimelineSchedulePage event handler methods that corresponds to a vertical
* move. The arguments for this function are defined in the API section of the event handler methods.
*/
elementMoveY: function(spanId, itemId, newItemId) {
// Get information about the current incident
var now_GR = new GlideRecord('incident');
gr.addQuery('sys_id', spanId);
gr.query();
if(!gr.next())
return this.setStatusError('Error', 'Unable to lookup the current incident.');
// Only allow the new incidents to have their state adjusted.
if(gr.incident_state != '1')
return this.setStatusError('Error','Only new incidents can have their state adjusted.');
// Get information about the dropped GlideTimelineItem. If it was dropped in an item on the "New Incidents"
// group let's do nothing. If it was dropped in the "Closed Incidents" then let's adjust the state automatically.
var grDropped = new GlideRecord('incident');
grDropped.addQuery('sys_id', newItemId );
grDropped.query();
if(!grDropped.next() || grDropped.incident_state == '7') {
// This means the dropped item was either the 'Closed Incidents' group (which has no record or sys_id) or an
// existing incident that is closed. The 'New Incidents' also has no sys_id; however, the default behavior for
// items without a sysId is to be non-droppable. This is why we explicitly denoted the 'Closed Incidents' to
// be marked as "droppable".
// Return a dialog prompt
this.setStatusPrompt('Confirm', 'Are you sure you want to close: ' +
'<div style="margin:10px 0 10px 14px;padding:4px;background-color:#EBEBEB;"><strong>' +
GlideStringUtil.escapeHTML(gr.short_description) +
'</strong><br/><div class="font_smaller">' + now_GR. number + '</div></div>',
'this._elementMoveYHandler_DoClose', // This function is for when the OK button is clicked.
'this._elementMoveYHandler_DoNothing', // This function is for when the Cancel button is clicked.
'this._elementMoveYHandler_DoNothing'); // This function is for when the Close button is clicked.
} } ,
_elementMoveYHandler_DoClose: function(spanId, itemId, newItemId) {
// Notice that this function takes the same function arguments as the original function for which it
// is a custom event handler for.
// Update the database record from 'New' to 'Closed'.
var now_GR = new GlideRecord('incident');
gr.addQuery('sys_id', spanId);
gr.query();
gr.next();
gr.setValue('incident_state', '7');
gr.update();
// This will re-render the timeline showing the updated item in the closed group.
this.setDoReRenderTimeline(true);
// Let's show a success message
this.setStatusSuccess('Success', '<strong>' + gr.short_description + '</strong> was successfully closed.'); } ,
// Since the user clicked cancel or close we simply do nothing.
_elementMoveYHandler_DoNothing: function(spanId, itemId, newItemId) { }
});
