Interaction dashboard

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 1분

    • Dashboard with distribution and process metrics for Interaction.

    KPIs for Interaction.

    표 1. Interaction KPIs
    Data Visualization Description
    Interactions with task associated (by task type) Number of interactions that are associated with a task and are distributed by task type.
    % First call resolution Percentage of the interactions that are closed in the first call and no tasks are created.
    Closed interaction (by channel) Distribution of the closed interactions created from different channel.