DEX Self-service issue configuration form

The DEX Self-service issue configuration form presents elaborate data on the form's fields and their corresponding descriptions.

표 1. DEX Self-service issue configuration form

Field	Description
Title	Update the title of the issue.
Category	Select the category under which the issue resides.
Subcategory	Select the subcategory.
Action Applicability	Select one of the following options: Diagnose Device actions 주: If you select Device actions, the Evaluation criteria and Evaluation metrics fields are not available. Both
Type	Select either device or application.
Device OS	Select Windows or Mac.
Resolution Label	Enter the Resolution Label. This label is used for remedial action button for users to trigger.
Enables in DEX Now Assist topic	Select this check box to view this issue in Now Assist Virtual Agent.
Enables in EC Self-service	Select this check box to view this issue in Employee Center.
Evaluation metric	View the selected metric here. 주: You can select multiple metrics. DEX Self-service checks both the metrics and decides if the category is Good, Average, or Poor. To configure the metrics, see Customize metric definitions.
Evaluation criteria	Add the metric configuration ID and the value.
Issue Description	Enter a description for the issue. This description appears in the DEX Self-service experience.
Resolution	Enter the issue resolution code. 주: The resolutions are provided from Proactive Engagement. To configure the resolutions, see Configuring Proactive Engagement resolutions with DEX.