Add multiple change requests to a problem

Add multiple change requests to a problem to capture all the requests that you need to implement to fix the problem.

시작하기 전에

Role required: itil, admin, problem_admin, problem_coordinator or problem_manager

이 태스크 정보

The topic applies to Problems where you have activated the Problem Management Best Practice — Madrid (com.snc.best_practice.problem.madrid) plugin.

프로시저

1. Navigate to All > Problem > Open.
2. Open a problem record.
3. In the related list, click the Change Requests tab.
4. Click Add.
5. From the list, select the records and click Add Selected.
   The selected change requests appear under the Change Requests tab.