Assess a problem task

Assess a problem task to determine the feasibility of working on the task.

시작하기 전에

Role required: problem_admin, problem_coordinator, problem_manager, problem_task_analyst, or admin

이 태스크 정보

Assessing a problem task involves analyzing the scale and extent of the task, as well as its cause and effect.

프로시저

1. Select Assess.

   

   The problem task enters the Assess state. You can confirm whether there’s enough information to work on the task or if the task should be canceled.
2. After assessing the task, perform the action based on your option.

   Option	Action to be taken
   When you’re ready to work on the task	Select Start Work. The problem task enters the Work in Progress state.
   When you’re working on the task	Select Re-asses. The state of the problem task changes from Work in Progress back to Assess.
   When you don’t want to work on the task, for example, the problem task is a duplicate or no longer needed	Select Cancel. The problem task prompts you to complete the Canceled reason field, and the record moves to the Closed state with the Close code as Canceled.

다음에 수행할 작업

Complete the problem task as resolved.