Assess a problem to determine whether the problem requires a thorough
investigation.
시작하기 전에
Role required: admin, problem_admin, problem_manager, or
problem_coordinator
Activate the Problem Management Best Practice — Madrid — State
Model (com.snc.best_practice.problem.madrid.state_model) to get the new best
practice states and guided actions to navigate the lifecycle of a problem.
For details, see Activate Problem Management Best Practice — Madrid — State Model.
이 태스크 정보
Assessing a problem involves analyzing the scale and extent of the problem, as well
as its cause and effect.
프로시저
Click Assess and fill the mandatory fields.
After assessing the problem, you can perform any one of the following
actions:
Option
Action to be taken
If the problem is valid and requires a resolution
Click Confirm.
If there is an existing problem with similar issue
Click Mark Duplicate.
주:
When you mark a problem as duplicate, the related records
from the duplicate problem are moved to the existing
problem.
The List of related task records
(comma-separated) to move over when a problem is marked
as a duplicate of another
(problem.duplicate.records_to_move)
problem management property controls the related records
that are copied from the existing to the original
problem.
If the problem is not a valid problem
Click Cancel.
다음에 수행할 작업
After you confirm that the problem needs investigation and a resolution, the problem
enters the Root Cause Analysis state.
