Categorize a problem as a major problem

You can prioritize a problem and highlight that it needs a review.

시작하기 전에

Role required: admin

이 태스크 정보

주:

This feature is available only in new instances starting with Jakarta or a later release. The Problem Management Best Practice – Jakarta plugin (com.snc.best_practice.problem.jakarta) plugin must be activate.

• If the Problem Management Best Practice – Madrid plugin (com.snc.best_practice.problem.madrid) is activated, configure the Problem form to include the Major problem check box and add the Major problem review field to the Resolution Information tab.
• If the Problem Management Best Practice – Madrid plugin (com.snc.best_practice.problem.madrid) is not activated, add the Review outcome field to the Closure Information tab.

프로시저

1. Open a Problem record to categorize it as a major problem.
2. Select the Major problem check box.
   The Work notes field is mandatory. Either the Major problem review field is displayed in the Resolution Information tab, or the Review outcome field is displayed in the Closure Information section.
3. Fill out the Review outcome field to document review results and lessons learned.
4. Click Update.

이전 주제: Define an assignment rule for problems

다음 주제: Enable Problem Management models